Queens Branch- Banking Associate

  • Commensurate with Experience
  • Queens, NY, USA
  • Permanent, Full time
  • Bank of China USA
  • 12 Feb 18 2018-02-12

The incumbent will provide quality service to customer in New Account Section including opening accounts, closing accounts, account maintenance, issue debit cards, handle customer inquiries and complaints, all in accordance with the Bank’s policies and regulatory guidelines.

Job Summary

The incumbent will provide quality service to customer in New Account Section including opening accounts, closing accounts, account maintenance, issue debit cards, handle customer inquiries and complaints, all in accordance with the Bank’s policies and regulatory guidelines.

Job Description

Customer Service

  • Follow Bank Secrecy Act/Anti Money Laundering/OFAC Compliance and KYC policies to open new accounts for personal and commercial customers.
  • Distribute all required banking disclosures to new customers
  • Process new application and maintenance for BOCNET/IBS internet banking customers
  • Open new account, close accounts, and process account maintenance for customers in T24 system
  • Manage preparation and submission of all tax forms (i.e. 1042, 1099, 1099R, 5498, etc.) to FDM and/or IRS to ensure timely delivery to customers
  • Seek unusual and irregular activities and report any findings to superiors

Compliance

  • Understand, comply with and monitor activities of all applicable laws and regulations regarding AML, Bank Secrecy Act, currency transaction reporting and suspicious activity reporting.

Business Development

  • Interview customer to obtain information and cross-sell banking products
  • Partner with loan officer and participate in interviewing potential major customers

Job Requirements

  • 5 years’ working experience within Banking
  • Bachelor’s Degree
  • Bilingual required: Mandarin/English