• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Credit Suisse -
  • 26 Jun 19

Vendor Manager# 133620

We Offer
  • Act as a vendor manager for assigned vendors by developing directs relationships with executives from vendors and GCTO executive sponsors.
  • Acts as the point of accountability for critical issue and arbitration for relationship issues and, if all other avenues of vendor management fail, operational problems.
  • Participate in RFX and pre-contract negotiation phase to facilitate requirement setting, development of supplier SLAs, use cases, service transition and/or service exit plans for large scale and complex engagements.
  • Monitors the performance of the agreements and the overall relationships with the vendors.
  • Develop playbooks to drive tech partnering initiatives by demonstrating industry insights and standard methodologies on supplier trends and vendor service models and assess their ability to contribute to GCTO strategy.
  • Provide mentorship and counsel to Partner (Contract) Managers on commercial and contract management and oversight as needed.
  • Work collaboratively with the Strategy & Architecture and Service Strategy Leads to establish a GCTO supplier strategy effectively supporting build out and maintenance of GCTO Services/Capabilities.
  • Act as Single Point of Contact (SPOC) for assigned internal clients.

Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook.

You Offer
  • You have 5+ years of handling complex IT contracts and relationships, or experience as an IT vendor leading customer accounts and relationships.
  • You have a technical background and experience is not absolutely required, but some experience working in IT that has resulted in an understanding of technology and its applications is necessary in most cases. Business experience should be considered as more important than technology skills, but a balance is required.
  • You should demonstrate the capacity to understand complex issues and initiatives and should be able to sustain communication on these topics with business- and technology-savvy individuals.
  • You have the ability to build and manage incentives that drive vendor behaviors.
  • You have the ability to understand that vendor relationships have different patterns that combine technical requirements and processes from the supply side with expectations on the demand side.
  • You have interpersonal relationship strengths for managing disputes and inspiring changes in vendor behaviors, and crafting a working environment where vendors receive incentives to change behaviors to meet expectations and performance goals.
  • Ability to manage across organizational boundaries, with the goal of understanding political drivers and influencers.
  • Ability to understand internal customer and vendor business goals and strategies with the intent of establishing and managing to a common set of goals.

For more information visit Technology Careers .