UX Researcher

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 26 May 19

UX Researcher

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses-and to our own.

Position Description

Are you an experienced user researcher who wants to lead high-impact projects immediately while mentoring other team members? Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline and be a part of a growing team that's making a big impact in Wealth Management.

Responsibilities include:

· Partner with product managers, internal business stakeholders, and cross-functional teams to define research questions and goals, conduct studies end-to-end, and analyze and communicate results.
· Plan, design, and conduct qualitative user research studies.
· Recruit and screen research participants.
· Analyze findings and communicate actionable recommendations.
· Identify and track overarching research trends.
· Assist in project and team management (i.e., tracking project timelines, maintaining participant databases, etc.).
· Help promote a data-driven culture that prioritizes research insights and combats assumptions.


· BA/BS in Human-Computer Interaction, Psychology, Anthropology, Design, or related fields.
· 1-3 years of experience (or equivalent internships) in an applied research setting.
· Proven knowledge of various research methodologies and experience implementing them (e.g., usability testing, interviews, surveys, diary studies, ethnographies).
· Experience working with remote user testing tools.
· Strong oral and written communication skills.
· Desire to work collaboratively with a diverse range of skillsets.
· Ability to work independently with minimal supervision.
· Experience working closely with a variety of product and business stakeholders.
Nice to have:
· Graduate degree (i.e. M.A. or PhD) in a related field.
· Understanding of quantitative research methodologies.
· Knowledge of statistics and statistical analysis.
· Experience working in financial services.