US Complaints and Corrective Actions Compliance

We are excited to announce that we have partnered with a Series B Fintech firm. Our client is looking to fill its Complaints and Corrective Actions Compliance role in New York. 

This is a hybrid position located in New York, NY. 

What you will be doing:

• Responsible for building robust systems for customers to manage their account security
• Actively detecting and responding to incidents and queries relating to Customer Safety and Account Take over; ensuring customer funds are kept safe 
• Constructing controls against hacking attempts through consistent mitigation of vulnerabilities 
• Ability to communicate with affected customers 
• Support regulatory, partner, and legal inquiries related to security incidents 
• Collaborate with security team to ensure customers protection as well investigate and shut down phishing campaigns and attacks 

What they are looking for: 

• Bachelor's degree 
• 1-2 years experience in customer service 
• Knowledge or experience with using technology to mitigate against Financial Crime or Anti-Money- Laundering related risks 
• Knowledge in investigations and security on digital assets/ wallets/ accounts 
• Forceful communication and customer service skills 

For more information please contact Ilanna Abramowitz at i.abramowitz@hamlynwilliams.com or (646)-349-4242.