• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Citi-US
  • 2019-04-18

TTS Digital Onboarding Product Manager

TTS Digital Onboarding Product Manager

  • Primary Location: United States,New York,New York
  • Education: Master's Degree
  • Job Function: Project and Program Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19008901


Description

TTS is transforming the client onboarding experience by transforming the Client's digital engagement with Citi. The team's focus is to decrease Client end-to-end Onboarding time, and improve overall Client Experience. The team takes a data driven approach to enhancing and changing Citi's digital model, ultimately shifting how we bank the world's largest businesses. In an age of digital disruption where companies are constantly adapting, it is necessary to create an impactful and agile infrastructure for our Clients. We have reduced Client onboarding cycle times from weeks to days by integrating Citi platforms, utilizing straight through processing, and rationalizing our current processes.
 On our immediate agenda, we are looking to leverage this new Onboarding platform to enable faster and easier access to TTS products and services. The group is embarking on many transformational initiatives at fast pace, and requires a highly motivated individual who is able to combine strong Product Management and Data Insights .  The individual in this role will utilize his or her resources engage with cross-functional teams to design and develop essential Citi platforms that add unparalleled value for our Clients. 
Position Objective:
Lead and innovate Product capabilities to reduce Client onboarding cycle times and improve Client experience.

Key Responsibilities:  
•Drive product and proposition development, road map, concept to implementations, communication and product management
•Developing and championing existing products, ensuring that they are competitive and meeting the needs of internal users and the client
•Initiate and planning the development as well implementation and delivery of new products
•Defines and reviews product architectural goals and design principles that ensure the best product deliverable
•Requirements gathering and Business Analysis for enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders.
•Liaise globally with Product Sales, Account Managers, Product Managers, Implementations, Operations and Technology development teams and build relationships with internal and external teams
•Owner of the product master backlog containing features, functions, user interface and technology enhancements and ensuring it is continually updated and prioritized for business value and effort
•Orchestrating end to end Client Onboarding and activities across multiple functions so clients can transact as quickly as possible
•Perform ongoing data insights on the execution and effectiveness of onboarding processes, including root cause analysis to understand required process changes to improve Client experience and outcomes; leverage data assets to speed up client onboarding
•Identify client pain points through review of internal and Client-facing processes, internal processes and Client feedback
•Keeps up with product innovations in the industry 

Development Value:
•Deep understanding of TTS Business and Products/services offered to clients and artifacts of client journey

Qualifications

 Knowledge / Experience:

 •7+ years of product management experience, product development experience, or a combination of both
•API concepts for system to system integration internally as well as externally
•Implementation of Self-service initiatives
•Fintech experience and adoption of new technologies
•Big Data, Natural Language Processing, and Artificial Intelligence.
•Knowledge of Treasury products is an added advantage
•Experience in Pricing methodologies and modeling
•Customer and competitive research experience

 Skills:

•Product Management skill
•Client management
•Analytical skills
•Influencing skills
•Detail oriented person
•Leadership and execution skills
•Excellent verbal and written communication skills, as well as presentation skills
 Competencies:
•Ability to identify product gaps and structure solutions
•Ability to think strategically about complex issues
•Ability to identify digital trends in Banking/Fintech/Payments and make business recommendations
•Experience managing multiple projects simultaneously, ranging from initial concepts through implementation
•Ability to work and drive broad group of stakeholders, countries, global and regional teams
•Ability to coordinate effectively in a multicultural and multiregional environment
•Self-starter - can work independently
•Ability to negotiate and influence with senior leaders to gain commitment
•Outstanding relationship management skills with the ability to develop partnerships across many business and functional areas

Qualifications:
• Business related degrees
•MBA (desired but not required