Sr GCC Analyst

  • based on experience
  • New York, NY, USA
  • Permanent, Full time
  • Chicago Mercantile Exchange
  • 08 Feb 18 2018-02-08

We are looking for someone that can work with our customers supporting our Globex system technically, yet has the exposure to the market to understand it.

CME Group: Where Futures Are Made CME Group ( is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day – whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. The Senior GCC Analyst provides first level support to customers of CME Group for technical, product, trading, and market-event inquiries. In this role, the Senior GCC Analyst works regularly in a customer-facing capacity to deliver informational assistance via telephone and electronic means. Additionally, the Senior GCC Analyst performs analysis on market conditions and monitors order flow in a fast-paced environment to deliver accurate assessment to senior management. Responsibilities

  • Provide 1st level support for technical, trading, product, or market-event inquiries
  • Support CME OTC platform and related product informational responsibilities
  • Assess and monitor market activity and order flow for efficiency and anomalous behavior
  • Provide order status/cancellation and net position support to CME Group clients
  • Support market-event inquiries pertaining to error trade investigations
  • Ability to multi-task and prioritize in a fast-paced environment


  • Bachelor’s Degree in a related discipline
  • Advanced Degree desirable

Experience Requirements

  • Ten years in capital markets industry
  • Five years of customer-facing experience in a financial setting
  • Significant experience in trading/brokering environment
  • Strong understanding of futures and options trading
  • Substantial exposure to electronic trading platforms

Software Requirements

  • Strong understanding of Microsoft Office with an emphasis on Excel (VBA experience a plus)
  • Significant experience with leading industry charting/news platforms
  • Strong familiarity with electronic trading platforms
See Job Description