Specialist, Client Service Specialist, Client Service …

BNY Mellon
in New York, NY, United States
Permanent, Full time
Last application, 30 Jun 20
Competitive
BNY Mellon
in New York, NY, United States
Permanent, Full time
Last application, 30 Jun 20
Competitive
Specialist, Client Service
Client Service -Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.Provides key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.Resolves the most complex or non-routine client issues or inquires, as needed.Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.Leads and participates in internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements.No direct reports. Provides guidance to less experienced team members.Supports multiple, complex client accounts.

Qualifications

Bachelor's degree or the equivalent combination of education and experience is required
7-10 years of total work experience preferred
Experience in an operational area and/or client services preferred
Corporate Trust Experience strongly preferred
Experience interacting with clients internally and externally preferred
Knowledge and experience dealing with the Depository Trust Company preferred
Knowledge of Corporate Trust related mainframe systems preferred
Experience working with Medium Term Notes and other short term notes products preferred
Experience working with Microsoft Office preferred

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-New York-New York
Internal Jobcode: 70103
Job: Corporate Trust
Organization: Corporate Trust-HR06320
Requisition Number: 2003711
Close
Loading...