Specialist, Business Process Improvement/Best Practices
Business Process Improvement/Best Practice - IC4 Independently defines requirements for business process improvement using analytics provided by more junior team members. Uses own judgement, complex decision making abilities and extensive industry experience when determining a plan of action. Leads best practices initiatives involved with the implementation of multiple large, full-scale projects or a portion of a complex, function-level project. May enlist the support of more junior team members. Projects may include analysis of requirements around transitioning businesses from high-cost to low-cost resource options, modeling of changes across businesses, analysis of location strategy, etc. Works mainly with internal clients, but often leads complex process changes for large, difficult clients whose business affects the firm at a functional level. Leads production of business case documents for projects and approves business cases proposed by more junior team members. Provides guidance to more junior team members on crafting highly persuasive business cases. Leads the production of implementation plans and reviews reports on redistribution management provided by more junior team members. Accurately corrects redistribution issues as needed. Effectively monitors the improvement process an anticipates issues before they arise. Serves as an escalation point for more senior team members. Uses past experience and relationships to obtain in-person meetings with clients. Leads meetings with relationship managers, client service managers, regulatory roles, communications roles, business partners, etc. as needed to fulfill improvement plan requirements or initiate new business. Reviews and approves financial-driven analyses of vendors and opportunities to cut underlying costs proposed by more junior managers. Uses extensive experience and industry knowledge to recommend more efficient solutions if necessary. Coaches and strategizes with clients to help them develop their business strategy. Provides guidance to clients, team members and management and builds on existing relationships. Resolves staff and resource management issues. No direct reports. Coaches and provides guidance to more junior officers, may enlist their support on projects. Manages large, complex, function-level projects. Qualifications
Bachelors degree required. Graduate degree preferred. 7-10 years of total work experience preferred. Experience in Operations, Business Analysis or Technology preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location:
United States-New York-Oriskany Internal Jobcode:
Global Pymnts & Treas Serv Ops-HR06382} Requisition Number: