Service Desk Analyst - New York Service Desk Analyst - New York …

Coller Capital
in New York, NY, United States
Permanent, Full time
Last application, 01 Jun 20
Coller Capital
in New York, NY, United States
Permanent, Full time
Last application, 01 Jun 20
Provide 1st & 2nd line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices.
  • Answer and log all Service Desk incidents and requests, via emails, telephone and intranet.
  • Resolve tickets within defined SLAs.
  • Follow departmental procedures.
  • Maintain and create documentation for processes and procedures.
  • Administration of Active Directory accounts, groups, computers, OUs and Security.
  • Administration of Exchange accounts and distribution lists.
  • Build and maintain corporate PCs and laptops.
  • Maintain SCCM Corporate Build and Software Deployments
  • Ensure Windows Updates/Security Updates/Office updates are regularly applied to Alpha/Beta/NY office.
  • Administration and support of Windows 10 devices
  • Administration and support of mobile devices.
  • Administration and support of Video Conference and IP Telephony Services
  • Administration and support email services
  • Administration and support of LAN, WAN and Internet Systems.
  • Support to remote users.
  • Escalate to 3rd level support where necessary.
  • Provide training in the use of company software and hardware.

Sys Ad uplift

  • Advanced administration of Active Directory Services. DNS, DHCP, DFS and Namespaces, Group Policy Management, Print Management
  • Basic administration of VMware
  • Support of email delivery via Mimecast archive/security services
  • Administration and support of O365
  • Escalation of problems to 3rd party vendors


  • Previous Service Desk experience.
  • Good Experience of administering Active Directory
  • Proven experience of building, configuring and troubleshooting Microsoft Windows 10.
  • Experience of Microsoft Windows Server 2012
  • Experience of supporting Office 2013/2016/365 applications.
  • Experience of supporting Outlook in an Exchange environment
  • Experience of supporting IP desk phone telephony
  • Proven interpersonal skills with VIP staff.


  • CCNA Switch and Routing skills
  • Network Infrastructure Design
  • Experience of MS SCCM 2012
  • Microsoft Certified Professional
  • Windows Server 2016
  • Azure platform
  • O365 usage and administration
  • Understanding of Mobile device management


  • Understanding and experience of Powershell
  • Understanding of backup models
  • Basic experience of Citrix
  • Basic to intermediate experience of VMware version 6 and above