Senior Specialist, Infrastructure Operations
Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Researches and recommends the appropriate system software to meet corporate standards and objectives for system performance.
Identifies and solves complex and critical systems related issues to meet the objectives for the corporation.
Provides input into platform selection, version implementation, software product recommendation, and usage of enhanced functionality.
Assists with complex issues in the installation, support, troubleshooting, and repair of data center equipment.
Implements, integrates and provides full support for middleware software in a multi-tiered, multi-platform environment. Collaborates and consults with application development teams to determine middleware platform selection, efficient transaction design, use and recovery procedures in line with business requirements.
Communicates with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately.
Manages ticket queues and handles complex escalated issues. Analyzes repeat incident patterns to identify opportunities for cost reduction and productivity enhancements. Works with vendors to ensure efficient incident resolution.
Contributes to the achievement of area objectives
MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS
Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred
8 - 10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus