Senior Manager, Third Party Program Management Tools, Process & Communications Support

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 24 May 19

Senior Manager, Third Party Program Management Tools, Process & Communications Support

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

About Third Party Program Management
The Third Party Program Management (TPPM) group is a dedicated first line of defense function within Reengineering & Expense Management (REM) and the Finance division, established to more effectively manage risks associated with Morgan Stanley's use of internal and external Third Parties to provide goods and services. TPPM is part of REM alongside Accounts Payable and Firmwide Sourcing.

TPPM's key objectives are:
- Enable a firm-wide Third Party Risk Management (TPRM) program
- Implement a firm-wide TPRM strategy, processes and tools
- Execute due diligence and ongoing monitoring
- Implement clear, consistent information and reporting to identify, measure, monitor and manage firm-wide risks
- Maintain compliance with regulatory requirements

The role will be responsible for supporting the TPPM in design, development and maintenance of training as well planning and execution of communication through various channels across Morgan Stanley. The job holder will work with other global and regional TPPM stakeholders to drive the awareness and understanding of standards, policies and procedures set out by the Firm to manage Third Party and outsourcing risk.
Specific responsibilities
- Managing the TPPM's training strategy, including requirements gathering from relevant stakeholders, designing and development of curriculum and delivery channels
- Design, development and maintenance of training materials, including presentations, guides, FAQs and online resources, for the TPPM team and external stakeholders (e.g. Business Units)
- Collaborate closely with the procedures owners to translate specific requirements into training materials to build understanding and awareness of specific processes and requirements relating to management of Third Party and outsourcing risk and drive consistency in their application
- Establish, share, and execute communications plan to keep the global stakeholders apprised of the Firm's requirements in relation Third Party and outsourcing risk management
- Work closely with the TPPM Ops Global Head to agree on content, audience, and messaging, and review and edit all internal communications
- Support the organization of internal communications events such as kick-offs/roadshows, and contribute to the staging of these events
- Supporting TPPM team members with practical training and communication solutions, ensuring they understand the options available to them, to more effectively engage with and manage staff
- Conduct learning needs analysis across TPPM internal and external stakeholders and incorporate the results in the training program
- Periodically evaluate the effectiveness of the TPPM communication plans and suggest changes and improvements
- Supporting continuous improvement to the Third Party Risk Management program as it evolves to meet changing organizational and regulatory needs ensuring that the change is communicated and embedded across the organization
- Maintain the Vendor Management website adding and updating material as required


The successful candidate will have experience in learning and development, and communication in global organizations. More specifically, qualifications ought to include:
- 5+ years of experience in training and internal communication roles, preferably in global Banking or Financial Services organizations
- Exposure to the subject of operational risk management or Third Party and outsourcing risk is beneficial
- Excellent English speaking and writing skills with ability to flex messaging to audience are required
- Excellent communication and presentation skills and proven ability to effectively interact with team members,
- Ability to analyze and synthesize crucial information strategically for wide dissemination
- Proficient at delivering the highest quality of work within deadlines
- Strong attention to detail and focus on polished, quality product
- High proficiency in using Microsoft Word and Power Point
- Bachelor's degree or equivalent combination of training and experience