Senior Group Manager, Client Service Senior Group Manager, Client Service …

BNY Mellon
in New York, NY
Permanent, Full time
Be the first to apply
BNY Mellon
in New York, NY
Permanent, Full time
Be the first to apply
Senior Group Manager, Client Service
Client Service Description:
  • Leads a client service/support area consisting of multiple teams.
  • Develops and implements policies to ensure client satisfaction and leads key client service initiatives.
  • Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
  • Participates in long-term or strategic planning for the Client Services/Support function designed to improve the overall client service experience and improve team productivity and quality.
  • Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed.
  • Maintains relationships with senior business leaders to report client trends and needs.
  • May provide forward-looking and strategic insight on client issues to drive future revenue growth.
  • Sets strategic priorities on initiatives designed to improve the client experience.
  • Determines needed improvements through review and analysis of problems reported.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Manages a client service/support area through other managers.
  • Responsible for the achievement of area goals and objectives, talent management and supervision of team members.
  • Area supports a variety of complex client accounts.

  • Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
  • 10-15 years of total work experience with at least 3-5 years of management experience preferred.
  • Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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