Salesforce Specialist Leader - Auto Salesforce Specialist Leader - Auto …

Deloitte
in New York, NY, United States
Permanent, Full time
Be the first to apply
Competitive
Deloitte
in New York, NY, United States
Permanent, Full time
Be the first to apply
Competitive
Salesforce Specialist Leader - Auto
Salesforce Specialist Leader - Auto
Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.

Work you'll do

  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
  • The extended global automotive industry is undergoing an unprecedented transformation to a new mobility ecosystem, what we call a new age of accessible autonomy driven by social trends and the driverless revolution. The pace of change is breathtaking, as established leaders and nimble disruptors make bold plays to win and governments look to catalyze the future of mobility.

Your Industry Team - Consumer / Automotive
Across the ecosystem, from auto retailers to insurance to finance, businesses are watching automotive industry trends and realigning to remain competitive and viable as the future of mobility unfolds. Companies that are preparing now-deciding where to play, transforming operations, implementing new technology, refocusing talent and marketing-will be well positioned to win.

The team
Commercial Excellence & Experience
Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

  • Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
  • Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
  • Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
  • Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
  • DigitalMix | an integrated set of platforms to enable business re-platforming

Qualifications
Required:
  • 10+ years of consulting and / or CRM implementation experience
  • 4 full life-cycle Salesforce implementation with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apttus
  • Experience managing at least four large-scale full-life cycle implementations of CRM solutions
  • Experience carrying a business development quota and leading business development pursuits end-to-end.
  • Ability to travel to client sites 80-100% of the time.
  • Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.
  • Bachelor's Degree or equivalent experience
  • Limited immigration sponsorship may be available


Preferred:
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).
• Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html

Requisition code: E20NATCSPLTM003-CM


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