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(Remote) Senior Operations Analyst

IHS Markit
New York, United States
Posted 7 days ago Remote Permanent Competitive
(Remote) Senior Operations Analyst
As a global leader in trade and transaction reporting, the Global Regulatory Reporting Solutions team have been providing RegTech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. IHS Markit values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential.

We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows support orientated individual to join the GRRS Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, CFTC and\\or SFTR regulations. The role is client facing and requires a high degree of technical competence.

Responsibilities
  • Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
  • Troubleshoot client inquiries and issues involving reviewing client data in different formats, i.e. excel file, JSON, XML, FpML messages and comparing against our mapping sheets, technical specifications, business requirements to resolve issues or identify system bugs
  • Coordinate with application support and development teams on identifying bugs, issues and testing fixes
  • Helping clients understand how the solution works and how to resolve reporting issues
  • Involvement in client training and site visits
  • Escalate issues in a timely manner and ensure follow and resolution.
  • Assist in validation or UAT for issue resolution
  • Involvement in client training and site visits
Education & Experience
  • Client facing experience
  • Financial services experience preferred particularly securities finance regulatory reporting
  • Knowledge of transaction reporting desired
  • Ability to grasp concepts of a technical nature
  • Advanced excel skills preferred
  • Knowledge of other vendor systems useful
  • Querying and extracting data from a database
  • Understanding of SQL, API
  • Ability to grasp concepts of a technical nature
  • Ability to read and understand technical specifications, business requirements
  • Knowledge of other vendor systems useful
Personal impact
  • Strong analytical skills
  • Be proactive and able to work independently
  • Ability to listen, learn quickly and demonstrate initiative
  • Good attention to detail
  • Focused on delivery
Communication
  • Must be an excellent written and verbal communicator
  • Excellent interpersonal skills
  • Able to easily adapt communication style in different situations
  • Committed to high quality output
  • Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must
  • Ability to collaborate effectively with team
-----------------------------------------------

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Job ID  R26607
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