Regional Business Operational Risk Manager

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Standard Chartered Bank
  • 18 Oct 18

The Role Responsibilities The Regional Business Operational Risk Manager (RBORM) represents the Global Banking business for the geographic region as a first line of defence, implements the Standard Chartered Operational Risk Framework (ORF), and supports the Group’s Operational Risk policy and associated operational risk procedures to ensure front office operational risks are effectively managed at the business unit level. The Regional Business Operational Risk Manager is to focus specifically on Global Banking controls, governance, and supervision within the region.


  • Responsible for ensuring adherence to specified BAU operational risk deadlines, along with the consistent execution of CST / KCI for front office processes across the region
  • Responsible for being a key escalation contact for the business for all front office operational risk related incidents and queries that arise in the region, and being a business subject matter expert in Global Banking  processes in this market
  • Ensure risk ownership by Country process Owners over centrally / GBS performed validation checks is retained at the country level within the region – specifically ownership of residual risk evaluations and associated remediation activities
  • Responsible for coordinating with stakeholders across the region and group, and with other Global Banking  operational risk managers, to increase transparency and share key developments, learnings and best practices

People and Talent

  • Responsible for driving appropriate culture and values within the regional team. Working to embed a strong culture of risk awareness Global Banking front office staff across the region
  • Responsible for effective management of the country-level BORMs within the region,
  • Ensure the adoption of best practices for BORMs in all countries within the region 

Risk Management


  • Responsible for providing guidance to the business on working towards an advanced MCA,  and driving improvements in MCA ratings
  • Continuously evaluate and identify operational risks for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks across the region
  • Responsible for raising awareness of business controls, governance and supervision responsibilities amongst front office staff in the region
  • Responsible for ensuring compliance with policies applicable to Global Banking which impact operational risk. Challenge processes, procedures, and policy
  • Responsible for speaking out on emerging risks for the business across the region
  • Responsible for identifying knowledge gaps, facilitate development of training on Operational
  • Responsible for managing the peer review process in the region. Drive prioritisation and scheduling of reviews, oversee remediation and socialisation of review findings.
  • Engage with Regional BORMs for other business segments to share and drive adoption of best practices and provoke thought leadership
  • Responsible for developing strong working relationship with regional and global Operations stakeholders


  • Oversee the effective running of Global Banking Business Operational Risk Forum (BORF) in the region
  • Responsible for ensuring adequate governance and oversight of operational risk across the region, through the escalation and appropriate resolution of risk exposures to the Country Operational Risk Committee (CORC) and Process Governance Committee (PGC) as required
  • Responsible for escalation of issues, blockages, challenges and trends to the regional business head, COO, and country business heads as required,

Our Ideal Candidate

  • Knowledge of Global Banking, Transaction Banking and Financial Markets products – to enable assessment of cross-business issues (CIB side only)
  • Relevant business experience in operations, business analysis or project management
  • Clear understanding of the Bank’s Operational Risk Framework or equivalent experience gained in other organisations
  • Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
  • Strong analytical skills, detail-focused with the ability to interpret large volume of information
  • Problem solving skills with ability to influence across all levels of business
  • Ability to independently drive initiatives with minimum hands-on supervision.