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Capstone Investment Advisors

Production Support Manager

Capstone Investment Advisors (UK) LLP
New York, United States
Posted about 20 hours ago Hybrid Permanent 200k - 250k
S
Posted by
Shannon Baer
Recruiting Coordinator
We are looking for a highly motivated and dynamic individual to lead our newly created production support team consisting of developers, DBA’s and support personnel. The production support manager will lead a team of approximately 10 individuals whose function is to provide application support for the in-house trading systems used by our investment team.
  • Ensure trading systems are performing as intended
  • Respond to trouble tickets raised by investment team or middle office personnel.
  • Act as release manager for all software deployments
  • Institute a proper change management process requiring test plans, back out scripts, user acceptance testing and post deployment testing.
  • Coordinate with dev team on the release of new software in the environment.
  • Develop relationships with business community and market data providers
  • Prioritize issues raised and resolve them accordingly.
  • Coordinate escalation and resolution of major service issues.
  • Report promptly to management and business partners regarding critical outages until resolution.
  • Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
  • Allocate resources to resolve problems/incidents.
  • Provide regular status reports to management on application status and other metrics.
  • Strong data analysis skills
  • Able to use logic and reasoning to identify the strengths and weaknesses of solutions, conclusions or approaches to problems
  • Strong interpersonal skills and ability to work with various stakeholders across various teams
  • Highly adaptable to a dynamic environment with a strong end-to-end ownership mentality of managing an issue from identification to resolution
  • Must be flexible with work hours and/or expected to respond to and troubleshoot issues outside or core work hours
  • Ability to work under pressure and deal with stressful situations

 

  • Bachelor’s degree in a finance related discipline
  • 10+ years experience managing a global production support function
  • Strong organizational, project management and problem-solving skills
  • Technical skill set required, preferably with expertise in software development, QA, cloud and exposure to trading systems
  • Knowledge of Linux, SQL Server and change management processes
  • Experience with Azure DevOps, JIRA, AWS and Azure important
ABOUT COMPANY
London, United Kingdom
226 Employees Asset Management
Overview Capstone is a global, alternative investment management firm operating across a broad range of derivatives-based strategies with a deep under...
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