Production Support Analyst

  • Competitive
  • New York, NY, USA New York NY US
  • Permanent, Full time
  • Bank of America Corporation
  • 15 Jul 18 2018-07-15

Production Support Analyst

Job Description:

MAPS Data Support
• Technical support for investment banking trading applications
• Face to face business facing support required.
• Provide technical troubleshooting, configuration and deployment for both the applications and their underlying infrastructure
• Partner with India L1 and L2 support teams to support users across the globe
• Automate and streamline support processes
• Strong problem diagnosis skills and desire to learn products, applications and technology
• Strong desire to jump in and investigate issues, resolve problems, and communicate status
• Ability to work as part of a team - Candidate will work closely with both the desk support, Front office and Development Organization.
• Monitor Production environments / batch job runs and identify improvement to monitorinng.
• Provide technical troubleshooting, configuration and deployment for both the applications and their underlying infrastructure
• Document daily issues for handover call. Document timelines in case of major outages.
• Identify and document application issues, raise and respond to tickets, recreate the issues, resolve them or escalate issues developers if needed.
• Work with developers to analyze and identify root cause of application defects for remediation.
• Work closely with management and other team members to meet project objectives and maintain maximum uptime.
• Drive standardization for new onboarding processes and controls.
• Assist in project management, delivering of MAPS change

Shift:
1st shift (United States of America)

Hours Per Week:
40