Private Banking Operations- Mortgage Pledge Analyst - Wealth Management Operations

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 21 Oct 18

Private Banking Operations- Mortgage Pledge Analyst - Wealth Management Operations

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals. Morgan Stanley has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client's investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, mortgages, insurance and annuities.

Role Description:

The individual within Private Banking Loan Operations - Pledged Mortgage Operations (PM Ops), is responsible for processing the Pledged Asset Feature for our Home Loans Division and providing operational support for all related requests. The individual will be part of a team of specialists with responsibilities that include but are not limited to:

Reviewing client collateral and able to provide funding requirements to MS Private Bank Perform pledged asset set up and maintenance requests
Resolve branch escalations/issues
Monitor and respond to servicing requests from Wealth Management branch offices
Provide client service to the field
Handle incoming calls and emails
Client documentation management
Escalation of issues to management and provide recommendations for resolution
Assist with ad hoc requests/inquiries
Participate in projects and facilitate training to team members when needed


Skills Required:
Bachelors degree; business or economics degree preferred
Strong knowledge of Microsoft Office
Strong writing skills
Ability to work well under pressure and to meet deadlines
Excellent communication, organization and interpersonal skills
Ability to drive change and improve efficiencies on the team
Self-motivated and willing to assume responsibility
Detail oriented and exceptionally organized
Self-motivated and willing to assume responsibility

Skills Desired:
Minimum of 1 year experience in residential mortgages
Clear understanding of banking rules and regulations as pertaining to daily functions
Knowledge of internal MS systems
Excel VBA
SQL knowledge

Experienced margin background in securities-based lending preferred
Intermediate working knowledge of Outlook, Word, and Excel
Proven proficiency in problem resolution and demonstrated initiative
Excellent organizational / time management skills to succeed in a high-pressure /
fast paced environment
Professional oral and written communication skills
Superior attention to detail
Strong research / analytical, and math skills
Able to prioritize and multi-task