Platform Support Analyst (Senior Specialist Application Support) Platform Support Analyst (Senior Specialist  …

BNY Mellon
in New York, NY, United States
Permanent, Full time
Last application, 31 May 20
Competitive
BNY Mellon
in New York, NY, United States
Permanent, Full time
Last application, 31 May 20
Competitive
Platform Support Analyst (Senior Specialist Application Support)
As a global investmentscompany, BNY Mellon can act as a single point of contact forclients looking to create, trade, hold, manage, service, distribute orrestructure investments, and safeguards nearly one-fifth of the world'sfinancial assets.

BNY Mellon Technology's mission is to provide our business partners withtechnology based solutions that enhance their ability to be successful throughworld-class software solutions maintained on a stable and secureinfrastructure, while providing our employees with the tools toenhance their professional qualifications and careers.

Our Team Operations and SharedTech (OST) owns the ecosystem through which BNY Mellon's products andservices are delivered to our clients and our internal business operationsteams. We provide Custody/Cash/Settlementservices, run BNYM's digital platform (NEXEN) along with associated sharedservices, oversee the technology portfolio for Custody, Alternative Investmentsand Sub-Accounting products, and drive operational transformation through technologyto make our clients and us more efficient. OST's world-class engineers build solutionswith an 'empathy first' principle. We believe that our products and servicesare superior when we know our clients, users, and partners - and that the moreembedded we are with them and the more we interact with them, the more empathywe exercise.

The OST ProductionServices Team is dedicated to ensuring that our technology environments arebest in class. Our Production Services team runs the systems that keep BNYMellon running. Our mission is todeliver a full IT service management lifecycle across all run-the-bankapplications and infrastructure support with the purpose of providing acontrolled, secure, and predictable production environment.

Our team members use their technical skills and businessknowledge to bring forth solutions that will take our company into thefuture. If you are a collaborativecontinual learner with a global mindset and a desire to contribute to ourcompany's top priorities, this is the place for you.

The Role As part of the OST Production Services team, we are lookingfor a Platform SupportAnalyst.


Key Responsibilities:
  • Ability to work additional hours as required bybusiness need
  • Infrastructure support
  • Support of BNY Mellon customizations
  • Participate in Agile based software developmentmodel
  • Provides guidance on technical subject matter toassociates.
  • Troubleshooting moderate to complex issues.
  • Contributes to the achievement of team objectives.
  • Provides off hour support as needed


Sr. Specialist Appl Support Analyst->> Maintains and supports moderately complex applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. Ensures projects are meeting plans and objectives. Analyzes system requirements. Reviews and evaluates project plans and objectives to ensure they meet system needs. Monitors changes to applications and their operating environment. Analyzes any issues of high complexity. Provides application support input with regard to SCM activities. Interacts directly with clients regarding project activities. Applies effective project management methodologies and control techniques. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of area objectives. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 8-10 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.

Qualifications
Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 8-10 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.

Essential:

  • Experiencewith Linux (RHEL), Apache, Tomcat,.NET
  • Experiencewith the Agile methodology.
  • Experienceworking in geographically dispersed teams
  • Experienceworking with large databases (MS SQL Server, Ctree)
  • Windowsserver administration skills
  • PowerShelland visual basic scripting
  • SQLadministration and query building
  • BasicDB administration and query building

Niceto Have:

  • Workingknowledge of DevOps tools GIT, JIRA, ServiceNow, Ansible, Kibana, Solarwinds,Splunk, AppDynamics Prometheus, MoogSoft,etc.)
  • Workingknowledge of Event Management principles, methodologies,
  • Internet Information Services (IIS), SOAP,SSL/TLS protocols, SecurityCertificates,
  • Log analysis
  • Strongproduction support background
  • Incident& problem management background
  • Fullstack development knowledge
  • Real-worldRESTful web services experience
  • Workingknowledge of cloud based technologies, containerization.


BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-New York-New York
Internal Jobcode: 45167
Job: Information Technology
Organization: Operations & Shared Technology-HR13644
Requisition Number: 2003712
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