Manager, User Experience, UX Writing & Content Design Manager, User Experience, UX Writing & Content  …

Mastercard US
in New York, NY, United States
Permanent, Full time
Be the first to apply
Mastercard US
in New York, NY, United States
Permanent, Full time
Be the first to apply
Manager, User Experience, UX Writing & Content Design
Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, User Experience, UX Writing & Content Design

This role will primarily focus on Mastercard's digital experience design studio in the Flatiron, where you'll be co-located with designers, developers and product managers. Experience with mobile web application is preferred, global product experience a plus. Must be prepared to work on the entire product content ecosystem, including error states, triggered messages (email and SMS) as well as product landing pages for business and consumer audiences.

•Partner with product managers and designers to co-create or iterate on content, ensuring that we deliver a good end-to-end experience in every user flow
•Plan, write, and document product content that creates alignment between project objectives, best practices for writing and usability, and brand voice
•Evaluate and improve our content and UX through taxonomy and IA development as well as content audits, gap analysis, and user research
•Collaborate with designers and researchers to identify and resolve inconsistencies and surface opportunities in our core user flows
•Work with other content strategists and content creators to bring coherence and consistency to writing efforts across teams
•Participate in critiques, work sessions, and user interviews to strengthen our understanding of how to address user needs and develop our brand
•Help evolve UX writing guidelines and resources to scale our content governance efforts
•Help create strategies and processes that better enable content development across our platforms, accounting for localization, accessibility, and policy issues

All About You:
•Prior product experience as a content strategist or UX writer, working both independently and cross-functionally on product/tech teams
•A portfolio with samples of product, UX, email, and mobile app content, including microcopy and push notifications
•Ability to translate ideas into jargon-free, thoughtful, and concise copy
•Exceptional attention to details (like punctuation and spelling)
•Collaborative work style that allows you to write evolving content to deadline, with a high tolerance for ambiguity and change
•A healthy dose of self-discipline to edit your own work and prioritize competing projects
•Familiarity with content issues relating to localization, accessibility, inclusion, and privacy
•Sensitivity to the relationship between copy, information hierarchy, graphic design, and typography
•Ability to present findings, recommendations, and decisions in a clear and articulate manner, both in writing and in person
•Curiosity, independence, humility, and a sense of humor

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.