• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Citi-US
  • 2019-03-24

Internal Communications Manager (Global Functions/Human Resources) - VP

Internal Communications Manager (Global Functions/Human Resources) - VP

  • Primary Location: United States,New York,New York
  • Education: Bachelor's Degree
  • Job Function: Comms & External Relations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19000168


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

This role supports the internal communications Global Functions team, facilitating employee and internal communication within Citi's functional groups and/or from Citi's functional groups to the broader Citi organization.
The Internal Communications Manager will serve as a partner to multiple functions within Citi - although the role will have a tilt toward servicing the Human Resources portfolio. They will find creative and innovative ways to develop, market, write and champion communication strategies. With a strong focus on story-telling and relationship building, the internal communications manager will leverage multiple internal vehicles - from the intranet to e-mail and video - to educate and engage employees throughout the organization. The role requires an adept writer who can flex voice and tone as needed and is comfortable navigating and processing feedback.

  • In partnership with the Director of Internal Communications, conceive, develop and market multiple internal communication initiatives.  
  • Cultivate internal relationships and partnerships at all levels of the organization.
  • Prepare reports (metrics, analytics, and communication presentations) for internal use. Present as needed to leadership and other constituent groups.
  • Write and develop content as needed, responding to guidance from the business/function, effectively managing voice and tone, and ensuring content is grammatically correct. Demonstrate a capability to embrace multiple voices/tones as needed.
  • Learn and use Citi's internal technology, including the Content Management System used for loading intranet content and the e-mail system used for releasing internal messages.
  • Invest in and understand the priorities of the business/function partner. Leverage communications to innovate and problem-solve.
  • Participate in a variety of internal projects including regional, global and group-specific meetings in an effort to maintain a "big picture" perspective on the organization.  
  • Participate in the development, execution and monitoring of integrated communications campaigns in support of the strategic business/function objective.
  • Ability to identify emerging trends in web and digital marketing, develop strategies and effectively implement approved strategies. 
  • Define and track metrics to assess effectiveness of communications programs
  • Perform other related duties as required by Global Public Affairs (GPA).  
Who are we looking for?
A colleague who believes in the strength of partnerships and relationships; who operates as an innovator, a collaborator and applies creative thinking to their problem-solving technique. Someone who has a natural curiosity and enjoys seeing the big picture, but can be close enough to the work to execute every-day tactics.


  • Bachelor's degree in related field (Journalism, Communication, Marketing, Liberal Arts, Public Relations, Advertising, etc.) required
  • At least 5 - 7 years of professional experience, preferably in marketing, advertising, communications, or related field within a global, complex organization
  • Proven experience creating and managing communications strategies and translating those strategies into actionable plans.
  • Strong project management skills
  • Proven track record of managing and/or supporting the creative process from start to finish for an array of materials
  • Excellent project and events management skills, including ability to handle multiple assignments prioritizing and meeting deadlines
  • Excellent written, oral and interpersonal communication skills, with the ability to create and deliver presentations to large and small groups; solid grasp of grammar, fine-tuned editorial skills
  • Solid track record and knowledge of best practices in online and social media
  • Easily navigates technology; proficient in Microsoft Office Suite and other desktop publishing tools