• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Citi-US
  • 2019-04-21

Head of Continuity of Business and Crisis Management for Consumer Bank

Head of Continuity of Business and Crisis Management for Consumer Bank

  • Primary Location: United States,New York,New York
  • Other Location: United States,Florida,Jacksonville; United States,Texas,Irving
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 19013265


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Citigroup's Continuity of Business (CoB) Program Operations organization within Global Operations Technology Risk & Control (OTRC) is seeking a Business Head of Continuity of Business and Crisis Management  to lead a team supporting the Consumer Bank, reporting directly to the Global Head of Continuity of Business for Citi.  The candidate will drive leadership and oversee CoB Planning and Recovery strategies across the Global Consumer Bank, and will ultimately be responsible to ensure invocation readiness for the respective functions.  The candidate will join a core team that is part of the organization leading Citi's global Continuity of Business leadership team.

Key Responsibilities
•Oversee CoB Planning and Recovery Strategies across the Global Consumer Bank and ensuring recovery capabilities and testing processes ensure Invocation Readiness
•Evolve Recovery Strategies for new technologies, such as Cloud, Robotics Process Automation (RPA) and FinTech
•Establish and manage CoB operational unit responsible for Business, Technology and 3rd Party Assessment and Testing across the Region in line with Citi requirements
•Build strong interaction with Leaders driving IT and Service 2020 strategies to determine impact on Recovery strategies across Functions, Technologies, 3rd Parties and Service Center Network
•Drive thought leadership and required changes to CoB Program, Recovery strategies and Crisis Management capabilities in line with Business/Technology (Robotics, Cloud) strategy and emerging threats such as Cyber in conjunction with Global/Regional Business and Technology leaders
•Engage wider Risk & Control organizations and provide continuity thought leadership on emerging risks and themes such as Cyber and robotics
•Represent the Function on the Continuity of Business Risk Operating Committee (COBROC).
•Manage Citi's Office of Emergency Management capability for all Functions working with Security, Reality Services, Technology, Businesses and other stakeholders.
•Ensure a strong understanding across the Function Region of the CoB Policy, identification of Internal, Regulatory, Reputational and Compliance gaps and provide appropriate consultation to the businesses about options for resolution.
•Interact with regulators and auditors on on audits/exams across Functions
•Ensure effective management of the CoB programs including metrics to provide early & timely detection, reporting, escalation and remediation of Risks and unresolved issues.
•Collaborates with Senior Business Leaders to achieve CoB and Crisis Management goals and objectives with good understanding of the Service Center Network and how they impact the end to end Recovery Strategies, Testing and Crisis Management Planning.
•Participates and communicates with professional external parties as needed. 
•Build Talent and teams by creating a culture meritocracy and transparency

Development Value
•Senior role overseeing all Global Consumer Bank governance/execution of Continuity of Business and Crisis Management globally with the ability to learn end to end processes and functions globally
•Ability to manage staff and develop talent across regions
•Build Operations and Technology knowledge across all Sectors and Functions
•Ability to influence outside of direct reporting line across the region at all C levels
•Ability to work with regulatory bodies across key jurisdictions and build industry connections to influence practices


Knowledge and Experience
•At least 15 years of solid experience in Operations & Technology, Finance, Risk Management experience preferred. At least 10 years of people management experience
•Knowledge of emerging threats, changes in processes/technology and how they impact recovery strategies
•Ability to operate in diverse environments and cultures.
•In depth knowledge of Operations, Technology & Processes, ideally across multiple Geographies.
•Strong collaborative and communication skills. Highly dependable team player with ongoing commitment to excellence.
•Champions progress, challenges status quo and drives changes through thought leadership
•Delivers results with strong execution skills in a multi-tasking mode.
•Excellent communication, verbal, written, executive presence and interface skills
•Must be highly organized and have strong project management skills.
•Demonstrated strength in people management and team building
•Bachelor Degree, or equivalent experience required
•Master Degree preferred
•Able to manage and influence effectively in a matrix environment.
•Organized, self-motivated and able to work independently with minimal supervision in a fast-paced environment and with tight schedules.