Global Travel Product Solutions & Innovation Manager - Vice President

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 17 Feb 19

Global Travel Product Solutions & Innovation Manager - Vice President

Primary Responsibilities
This role will be leading all projects, initiatives, strategies and deliverables related to Travel Technology which is a growing component and long term focus of Corporate Travel. Duties will range from business analysis, administrative tasks to building architecture and realizing product solutions, while communicating effectively to the Travel Team and key stakeholders. Being a collaborative, organized and coordinated leader is key for successfully executing all Travel Technology-related tasks and initiatives.

Strategic Responsibilities
· Agile Transformation: Coordinate between business clients, development teams, third party vendors, technology and business management as the Product Owner across the technology suite .
· Product Implementation: Implementing improvements and upgrades to technology tools (booking tools, approval tools, travel profile data, mobile applications, service websites)
· Systems and Planning Management: Regular review of existing hardware and software systems; research and planning for future upgrades and product enhancements (new technology integration)
· Process Improvement: Work with end users and commodity experts to implement improvements and efficiencies in Travel Technology. This includes setting goals/objectives along with their management and completion under tight deadlines
· Software Implementation: Implementing best practices, innovations and procedures. Lead role in integrating new software and tools into existing processes, keeping pace with travel industry innovations.
· Training: Development of documented procedures, and training end users in the efficient use of travel tools and software
· Strategic Planning: Develop a Technology Roadmap for completing defined goals/objectives related to Travel Technology

Daily Responsibilities (coordinating or administering the following):

· Develop, implement, and maintain a Technology project roadmap
· Manage day to day contact with enterprise stakeholders, Technology, Commodity Leads, Regional Travel Managers, Clients, 3 rd Party Vendors
· Coordinate Weekly Meetings for tracking the progress of, and reviewing the progress with, technology projects and goals/objectives
· Maintain Travel websites and provide reports on user analytics and insights
· Collaborating with Commodity Leads, Travel Tool Managers, Travel Managers, enterprise stakeholders
· Foster an agile development approach for Travel Technology
· Lead business analysis for Travel Technology
· All other duties as assigned


Skills required (essential)

  • Experience operating as a product owner with demonstrable ability for working with multiple agile teams.
· Proven ability for creating users stories and managing multiple product backlog
· Strong analytical skills, including a thorough understanding of how to analyze customer business needs and translate them into application and operational requirements.
· Relevant work experience with business requirements definition, process design, use case documentation, and use case definition.
· Understanding of the Systems Development Life Cycle and options for evaluating cost implications of competing regional, global and domain priorities.
· Ability to think strategically to create a vision, set direction, and resolve complex projects and issues
· Knowledge of online booking tools coupled with a strong understanding of User Experience Design (UX)
· Experience creating wireframes, mockup, and presenting to and working directly with clients
· Ability to be proactive and anticipate needs of team and integrate new creative ideas, processes and technology
· Ability to lead internal teams to continue to perform and exceed expectations
· Ability to effectively work on multiple projects/initiatives and to manage these in a timely and well-organized manner
· Ability to work collaboratively with employees within other groups to resolve system and application issues.
· Strong presentation skills for a variety of audience types and sizes (2 to 100 people)
· Knowledge of Windows and Mac OSX, cross-browser compatibility, general web functions and standards (Web Programming).

Skills desired
· Previous work experience in the Travel or Hospitality industry strongly preferred, but not required
· Experience with Travel Agency and GDS Systems (SABRE, Amadeus) strongly preferred, but not required
· B.A/B.S college degree (such as Computer Science or post-secondary diploma/certificate of two years in computing with a least 1 or 2 years of software development experience) preferred or equivalent work experience
· Basic understanding of, and previous experience with, programming languages such as HTML5
· Familiar with Atlassian Jira, Regular expressions, Drools rule engine
· Scrum Product Owner certification (CSPO)
· Understanding of the risk and regulatory land scape in the Financial Services industry and the relationship to the technology road map.
· Understanding of Behavior Driven Development

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.