Fraud Protection Coordinator
- New York, NY, USA
- Permanent, Full time
- New York Life Insurance Company
- 15 Oct 18
Fraud Protection Coordinator
New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.
New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+ (Source: Individual independent rating agency commentary as of 8/1/17).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Working under the direction of the Client and Agent Protection team manager, the Senior Specialist is responsible for performing reviews for the Client Identification Program and suspicious activity which involves the analysis of alerts to validate our clients' identity and detect suspicious activity such as account take overs, familial fraud, employee fraud, etc. The Senior Specialist is required to review and decision with guidance alerts timely and accurately utilizing established procedures and prior experience. This includes analyzing trends and identifying emerging issues, behaviors and process gaps based on prior experience and known fraud indicators that can pose a future risk. The position is required to mitigate financial losses of compromised clients in a timely manner with guidance to secure a client's account, have transactions reversed, interact with clients to confirm transactions, etc. Communicate to the Client & Agent Protection team management and their business partners any findings and proposed solutions to address issues identified in the Customer Identification Program and fraud review process is required.
- Triage and conduct thorough in-depth Customer Identification Program and fraud reviews
- Document conclusions and consult with senior team members when necessary.
- Complete reviews of the Customer Identification Program and suspicious activity timely and accurately within established target dates.
- Escalate more complex cases for further review to senior team members.
- Update and maintain the Customer Identification Program and suspicious activity tracking mechanisms.
- Manage the alert queues with guidance from senior team members team.
- With guidance refer suspicious cases to the team's business partners
- Propose process improvements and recommendations to management.
- Maintain strong working knowledge of the administrative systems, products and services for all service operations in the Service organization.
- Degree - required
- Experience 1-2 years of similar work experience
- Technical Expertise - Expected to have a strong understanding of the Customer Identification Program and suspicious activity review process.
- Functional Knowledge - Familiarity with the systems and procedures of the various business units in the Service department and applies that knowledge of the service environment and various company products (life insurance, fixed, variable and income annuities, mutual funds, securities, stock and bonds).
- Leadership - The Senior Specialist serves as a resource to the less experienced Client & Agent Protection analysts by sharing their knowledge of the Service organization procedures, administrative systems and research tools.
- Decision Making - Propose efficiencies in the team's day to day process to ensure alerts for the Customer Identification Program and suspicious activity are resolved in a timely manner.
- Communication Skills - This position requires good oral and written communication skills to update the Client Identification Program and/or suspicious activity tracking mechanisms as well as clearly and succinctly communicate findings.
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