• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Credit Suisse -
  • 20 Sep 18

FX & EMG – Regional Lead #114819

We Offer
Overview of the department
The FX & EMG team is responsible for multiple mission critical applications providing trade capture, intra-day and EOD risk. There is a large batch processing footprint with strict delivery timelines to downstream consumers providing risk and PnL to product control

The team is global in scope with colleagues in Singapore & London providing a follow the sun support model

  • L1 support is managed from Pune where the vendor team runs 24 hour shift coverage
  • L2 support in London comprises 6 team members with New York comprising 5 team members

Application supports lead for the FX & EMG businesses based in New York.
Accountabilities include:

  • Providing Seamless, continuous application support for both existing and new applications
  • Delivering face to face communication to the senior business stakeholders
  • Manage the external vendor engagement
  • Ensuring the vendor meets all applicable KPIs and other measures

Key Responsibilities

  • To provide the best possible service via the vendor engagement to our business stakeholders
  • Drive improvements through innovation and tooling including robotics and AI
  • Build a best in class support team through training, innovation, process and procedure
  • Culture leadership is key to succeeding in this role

Taking on this key role in the ITS support group will need dedication and a will to succeed. The role is key to our support model in EMEA. We expect our leads to drive forward improvements through innovation and building support tools. A constant evolution of improvements and support practices allows us to further develop the excellent. Innovation brings access to up to date products such as robotics and AI which is part of the roadmap we are building. Experience of either of these areas and a desire to explore and learn will be an integral part of the role

You Offer
Essentials Skills and Qualifications:

  • Experience of running a front office application support team
  • Experience of successfully handling large vendor engagements
  • FX & EMG product knowledge ideally gained through supporting large product line
  • Detailed working knowledge of ITIL and DevOps practices
  • Experience of building high performing support teams

Desired Skills and Qualifications:

  • Self-Motivated, critical thinker with strong problem solving skills
  • At least 5 years' experience managing a support team
  • Deep understanding of support concepts with an ability to quickly learn new applications
  • A proven track record of driving improvements within a support team to streamline process, improve stability and providing class leading support


New York, NY, USA New York NY US