Critical Infrastructure Technical Service Engineer (Privileged Access Management) Critical Infrastructure Technical Service Engineer  …

BNY Mellon
in New York, NY
Permanent, Full time
Be the first to apply
Competitive
BNY Mellon
in New York, NY
Permanent, Full time
Be the first to apply
Competitive
Critical Infrastructure Technical Service Engineer (Privileged Access Management)
Our Team Technology Services Group (TSG) is the technology enabler for our firm. Our services provide a strong, resilient, and stable platform to host business processes while enabling innovation. We are a global team that provides all infrastructure, end user computing and production support services. Our goal is to provide reliable, resilient, next-generation enterprise technology infrastructure and support that enables BNY Mellon employees to deliver client commitments and business solutions around the world. Our TSG Production Services team provides a full IT service management life-cycle across all TSG applications and infrastructure support. Our mission is to provide a controlled, secure, and predictable production environment. The Role As a Critical Infrastructure Technical Service Engineer, your responsibilities will include the operational onboarding/ Service Transformation of services from engineering to production and review of Critical Infrastructure services stability and architectural review. Services include Privilege access Management, Windows, Kerberos, Unix security platforms, and PKI services. Key Responsibilities: Engage and partner with Operational leads with the teams to build, deploy, and maintain critical infrastructure privileged access management components across application portfolio in highly virtualized environment. Exercise core technical capabilities across Linux, active directory, LDAP, database, monitoring, service management, containerized app platforms to diagnose, troubleshoot, and provide technical operational guidance. Drive cross-functional engagements focused on delivering continuous improvements including product/service, performance, and operational enhancements. Leverage data to drive improvement. Development, delivery and maturation of portfolio spanning KPIs/metrics spanning areas of availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Provides analysis, design, development, testing and ongoing support for application/infrastructure systems in an environment of diverse development platforms, computing environments, software, hardware, technology, tools, etc. Define and champion operational process and enforce structure, including documentation, training and runbooks, escalations, RCAs and post-mortems to ensure systems are well understood and work smoothly, and recover gracefully. Ensure application and infrastructure environments and operations conform to governing enterprise standards including monitoring compliance, proper change management procedures, capacity planning, and disaster recovery readiness. Work with the Operational counter parts to ensure the 24/7 critical production platforms have the appropriate expertise and supporting processes prior to permit to operate. This includes documentation, runbooks and updated architectural reference materials. Drive continued focus on delivering/documenting automated recovery from failure. Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Maintains and supports moderately complex infrastructure environments. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production, Lead production readiness reviews and PTO controls for new releases and projects. Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs. Coordinates the monitoring of major changes to infrastructure environment. Analyzes the most complex issues that arise. Collaborates with infrastructure engineering, quality assurance, app support for capacity monitoring & instrumentation. Creation of architectural diagrams and design specifications to aid automation. Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes. Complex Incident, Problem Management & Troubleshooting. Maintains business and operations relationships to ensure business needs are addressed. Interface with other technology groups including Application Development and Support. May mentor or provide guidance for junior team members. Contributes to the achievement of area objectives. Responsible for budget activity MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred 10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus Qualifications QUALIFICATIONS Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred 10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. 10+ years relevant industry experience working on regulated, high-volume, high-availability infrastructure/applications. Engaged technologist with a passion for experimentation and innovation with ideal background spanning Systems Engineering/Administration, DevOps, Software Engineering. Database (Oracle, MSSQL) experience utilizing database/data aggregation tools to develop, deploy and maintain operational reporting KPIs/metrics spanning areas of availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning Experience with Privileged Access Management solutions (Cyberark, PUPM, HiPAM, others) 4+ years of experience building best practices for technology operations teams. Data and process oriented individual and extensive technical background. Experience with database, monitoring/data aggregation tools and platforms such as Splunk and other data aggregation and analytics tools. Tableau experience is a plus. Strong technology management fundamentals and a solid working knowledge of modern/Agile software development principles and Microservice architectures. Highly skilled at optimizing enterprise orchestration and automation practices. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 96409 Job: Information Technology Organization: Technology Services Group-HR06725 Requisition Number: 2110456 Tags: 999000511
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