• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Citi-US
  • 2019-03-21

CPB Cards Product Manager - Americas Banking, Custody & Escrow

CPB Cards Product Manager - Americas Banking, Custody & Escrow

  • Primary Location: United States,New York,New York
  • Education: Bachelor's Degree
  • Job Function: Private Client Product Mgmt
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19006142


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Brief Description of the Organization CBNA is the primary legal entity for Citi, providing products and services to consumers, financial institutions and corporate clients around the world.  In the past, Citi has provided most of its internal reporting on a business by business basis.  With the changes in the regulatory environment, strong legal entity reporting and governance has become essential.  This team is responsible for ensuring that CBNA has the appropriate governance and control infrastructure to meet the demand for legal entity planning, execution, information management and the ever-evolving regulatory environment.

The Americas Banking, Custody & Escrow team is the product management organization within the Citi Private Bank, covering North America and Latin America. The team is responsible for the strategic direction of core products, including Banking, Custody/ Safekeeping Services, Escrow Agent Services, and Cards.  Clients for these services include Ultra High Net Worth Individuals and Families, Family Offices, Law Firms/ Associates/ Partners, Registered Investment Advisors, Hedge Funds and Private Equity firms.

Overview of Role

This position reports into Citi Private Bank's Americas Banking & Custody Product Management Head.  The individual will manage the Consume and Business credit cards for N.A. and LATAM.


The Cards Product Manager will be responsible for driving key initiatives for the North America and LATAM Personal and Business:
  • Lead Americas product enhancements; develop business requirements in partnership with operational team, liaise with regional product and technology teams through requirement build and testing, and keep internal teams abreast of enhancement progress.
  • Develop enhanced Cards experience for CPB individuals and entities
  • Create and manage product roadmap, work with CPB partners to prioritize enhancements 
  • Act as primary point of contact for escalations, client issues and work closely with Service and Bankers
  • Develop internal training material, create client-facing marketing collateral and email communications to show case new capabilities, and coordinate case studies for new products and enhancements.
  • Coordinate Vendor Management activities and manage referral partnerships
  • Work cross-functionally with Citi partners (Consumer Cards organization, CCB and TTS), Bankers, Service, O&T, Marketing, and Risk to achieve results


  • Strong industry knowledge and visibility to help drive engagement with new clients and ensure Citi remains relevant with existing clients
  • 5+ years of experience product and/or project management experience in Cards, payments, transaction services or a related field
  • Demonstrated track record of change management and delivering results within a matrix organization
  • Demonstrated ability to synthesize information, prioritize business goals and drive results with urgency
  • An innovative mindset
  • Strong relationship building and negotiation skills
  • A proactive and positive attitude
  • Flexibility in a fast-paced environment
  • Excellent written and verbal communication + interpersonal skills with the ability to present internally and externally with partners, senior management and clients
  • Capacity to proactively anticipate, identify, and resolve problems
  • Highly organized and responsive 
  • Self-motivated and goal orientated