BGC Technology: Customer Support Analyst BGC Technology: Customer Support Analyst …

Cantor Fitzgerald
in New York, NY, United States
Permanent, Full time
Last application, 11 Feb 20
Cantor Fitzgerald
in New York, NY, United States
Permanent, Full time
Last application, 11 Feb 20
BGC Technology: Customer Support Analyst
Job description:

The Support Analyst will be responsible for 24hr help desk support of all trade operations and customer support.

Key Responsibilities:

  • Provide first line response to customer trading and system functionality questions and issues; record all queries in customer tracking system.
  • Learn proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries.
  • Coordinate with customer technology staff and the eCommerce team to assist in setting up new users and resolving customer issues on an ongoing basis
  • Real-time surveillance of electronic trading activity.
  • Provide training, trading platform functionality, and specific trading information to the different markets.
  • Monitor the health and usage of all systems and escalating persistent or high-priority problems to the appropriate staff.
  • Produce periodic operational reports, document and update internal procedures, and assist with special projects as needed.
  • Providing front-line customer service support.
  • Provide a quick turnaround to trade disputes.

  • Bachelor's Degree with 1+ years work experience in a customer service/support role.
  • Exposure to commodity markets, financial trading environment, or equity. brokerage business is essential; exposure to futures markets, a plus;
  • Friendly, professional telephone manner and strong interpersonal skills.
  • Good problem-solving and analytical skills.
  • Strong attention to detail and ability to multi-task under pressure.
  • Must be self-directed and be able to work within a team environment.
  • Working knowledge of computers, Microsoft operating systems, and in-depth. knowledge of standard Microsoft Office application programs.
  • Ability to work varying shifts.
Plus skill sets, but not required:

  • Ability to navigate around Linux.
  • Administer Windows services.
  • Shell scripting.
Skills you will learn with us:
  • The opportunity to learn about trading.
  • Exposure to different technologies.
  • Details of how financial markets operate.