• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Moody's
  • 2018-10-19

Associate Operations Analyst

Location: New York, NY, USA

The Role / Responsibilities:

The Associate Operations Analyst role directly supports a Quality Assurance function reviewing Rating Process documentation and has responsibility for the data integrity of the tracking database through monitoring, investigation and resolution of data irregularities.
  • Perform global tactical operations activities and participate in cross-functional projects related to the end-to-end MIS ratings process, business transformation directives and evolving regulatory requirements
  • Monitoring and managing data integrity of the rating process output, including documents, reports and communications for quality control oversight; researching to highlight any discrepancies and investigating queries to isolate problems and propose solutions
  • Identify and proactively research issues, exceptions and discrepancies with data, propose solutions, escalate as needed, and follow up to resolve
  • Proactively connect with local and regional team members to solve problems, build consensus on and make recommendations for a path forward when faced with an obstacle or new scenario
  • Provide a high level of service to internal and external customers and business partners, and be a helpful and responsive resource to the immediate team and managers
  • Regularly prepare senior management reporting and performance metrics
  • Identify and track the status of outstanding projects (including issues, risks, and dependencies)
  • Collaborate with team members to develop and update content and training materials (e.g. communications, SOPs, Guidelines, FAQ's, presentations, etc.)
  • Develop Subject Matter Expertise on the end to end Rating Process and documentation requirements as well as related Policies, Procedures and Guidelines
  • Run and maintain daily/weekly reporting to support workflow processes, management reporting and the Quality Assurance data environment
  • Limited amount of data entry needing a high level of accuracy
  • Undertake various ad-hoc reporting tasks from Rating Groups and line Management
  • Monthly Archiving; monitoring of library levels and archiving older data when needed


RTS owns and manages the MIS Remediation Program, operational control framework and global tactical operations teams as well as supports the end-to-end transactional rating process through workflow coordination and rating desk services.

Qualifications:
  • Undergraduate BA/BS degree in business, finance/economics, management or similar field
  • 2-5 years of business process or business analysis experiences with strong analytical and problem solving skills
  • Ability analyze raw data and present it in an understandable and useful way
  • Clear written and verbal communication skills with an ability to interpret and effectively communicate complex business concepts or policies/guidance to a senior audience
  • Meticulous attention to detail and sound judgment when reviewing and presenting data
  • Agility managing and prioritizing high workload volumes, proactive, continually seeking ways to make improvements in the process/team/work environment
  • Willing to take ownership and pride in the process and the team's deliverables, and motivated to provide a high level of service
  • Highly organized and efficient; able to juggle multiple in-progress deliverables and move them forward
  • Strong interpersonal skills; ability to work well within a team atmosphere as a supportive, helpful team member to internal and external business partners
  • Able to interact comfortably with different levels of management and articulate/present issues clearly and succinctly
  • Self-motivated with the ability to meet tight individual and/or group deadlines
  • Strong knowledge of MS Excel (VBA, macros, excel functions, etc.)
  • Word, PowerPoint and SharePoint required; JIRA experience beneficial
  • Knowledge of Moody's rating systems, analysis tools and operational processes a plus


Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.2 billion in 2017, employs approximately 11,900 people worldwide and maintains a presence in 41 countries. Further information is available at www.moodys.com.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.

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Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.