Application Support Engineer Application Support Engineer …

Trevose Partners Limited
in New York, NY
Permanent, Full time
Be the first to apply
100,000
Trevose Partners Limited
in New York, NY
Permanent, Full time
Be the first to apply
100,000
An innovative Fintech specializing in derivative risk analytics and margin optimization is looking to hire a Application Support Engineer for their NY office. The client is an established firm with a start-up mentality and looks to hire smart and driven candidates with a solid understanding of derivative products. They service OTC, Listed, Cleared & Uncleared derivatives with a variety of pre- and post-trade products.

Support Engineer


The Role
This role is ideal for someone who has experience diagnosing and troubleshooting software related issues and wants to move into a smaller firm where they can work with clients, tech and operations team and have a clear impact to the business. Responsibilities include:
 

  • Acting as a conduit between clients and the business. You will develop an understanding of a client's software related issues then diagnose and troubleshoot the issues accordingly. 
  • Diagnose and troubleshoot software related issues
  • Provide helpdesk contact and liaison for support queries. 
  • Organize helpdesk and support queries based on severity and response criteria. 
  • Manage relationships with clients to ensure software issues are resolved in an efficient and timely manner


The Candidate:
 

  • 3+ years’ experience working in an Application Support function
  • Experience working with SQL in a Linux/Unix Environment 
  • Ability to liaise with different teams including Tech, Operations and Sales.
  • Experience in a client facing role.
  • Any experience using Docker or Python is a plus
  • Any AWS experience is a plus.  

The Opportunity
 

  • This is a fantastic opportunity for someone working in a bank to transition to a commercial role within a growing and innovative fintech firm. 
  • You will have the opportunity to be the face of the company at industry events, building your own personal brand and name in the market.

 

 

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