Application Support Analyst Application Support Analyst …

Trevose Partners Limited
in New York, NY
Permanent, Full time, Hybrid
Last application, 18 Jan 22
80,000
Trevose Partners Limited
in New York, NY
Permanent, Full time, Hybrid
Last application, 18 Jan 22
80,000
An innovative Fintech that provides Post Trade Solutions within the Securities Lending & Repo markets is looking to hire a support engineer to join their NYC team.

An innovative Fintech that provides Post Trade Solutions within the Securities Lending & Repo markets is looking to hire a support engineer to join their NYC team.

 

The Role

This role is ideal for someone who has experience diagnosing and troubleshooting software related issues and wants to move into a smaller firm where they can work with clients, tech and operations team and have a clear impact to the business. Responsibilities include:

 

  • Acting as a conduit between clients and the business. You will develop an understanding of a client's software related issues then diagnose and troubleshoot the issues accordingly.
  • Diagnose and troubleshoot software related issues
  • Provide helpdesk contact and liaison for support queries.
  • Organize helpdesk and support queries based on severity and response criteria.
  • Manage relationships with clients to ensure software issues are resolved in an efficient and timely manner

 

The Candidate:

  • 0-2 years’ experience working in an Application Support function
  • Experience working with SQL in a Linux/Unix Environment
  • Ability to liaise with different teams including Tech, Operations and Sales.
  • Experience in a client facing role is a plus
  • Any experience using Python is a plus
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