Account Relationship Manager, CBIAS - Markets Group
What we do
The New York Fed, on behalf of the Federal Reserve System, offers correspondent banking and custody services to central banks, monetary authorities and certain international organizations to facilitate their official financial operations. The Central Bank and International Account Services (CBIAS) area of the New York Fed's Markets Group serves the U.S. dollar reserve management needs of its official international customers by offering payment, custodial, clearing and settlement, collateral management, and investment and liquidity services. With more than $3.0 trillion of custodial holdings, representing about half of global U.S. dollar-denominated foreign reserves, CBIAS offers financial services that directly support the Bank’s role in international affairs, as well as monetary policy and financial stability. CBIAS currently runs a split operation with staff located at two locations, New York City and Richmond, Virginia.
The Account Relations (AR) staff is one of four units in the Customer Account Services (CAS) directorate within CBIAS. The CAS directorate is responsible for relationship management, service administration, investment and liquidity management, customer trend analysis and market intelligence activities. The CAS directorate is currently seeking an account relationship manager for the AR staff. The AR staff functions as the relationship management arm for CBIAS’ foreign and international account holders, and is responsible for developing and maintaining strong knowledge and understanding of these customers through customer outreach and analysis. Your role as an Account Relationship Manager
Qualifications: What we are looking for:
- Deepen relationships with a designated portfolio account holders by understanding their reserve management mandates, account usage needs and risk factors within these organizations particularly related to governance, operational and cyber risk.
- Participate in analytical endeavors aimed at identifying and understanding trends in account activity, in the context of and economic and financial sector developments that could affect FX reserve holdings and payment flows.
- Maintain up-to-date account profiles, which include KYC details such as account structure, main points of contact, service utilization and key risk considerations.
- Contribute towards customer engagement prioritization efforts and the organization of customer visits, in collaboration with other internationally focused areas of the Bank
- Travel to portfolio countries and participate in account-holder discussions
- Provide briefing materials in support of engagement efforts
- Support technology projects aimed at improving efficiencies in customer relationship management
- Participate in development of customer-focused presentations
This position requires access to Federal Open Market Committee Data, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so. Furthermore, this position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The screening areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well. The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
- Bachelor’s degree; advanced degree in business, finance, economics, or public policy including training in international economics and finance preferred.
- 7 – 9 years of relevant work experience.
- High aptitude for relationship management responsibilities with strong attention to detail, and ability to anticipate and resolve issues as they arise.
- Strong analytical and critical thinking skills with proven ability to assimilate new information quickly, understand complex topics and develop sound conclusions in a timely manner.
- Excellent written and verbal communication skills; ability to extract key points while providing concise, articulate, and insightful analysis and recommendations in written and verbal form.
- Strong interpersonal and diplomatic skills with the ability to interact and collaborate effectively with team members, peers (operational, technical and analytical), senior management, and external parties.
- Demonstrated technical skills including the ability to prepare data using databases and MS Office Suite for written reports with minimal supervision or editing. Knowledge of Crystal Reports and MS Access preferred.
- Strong sense of initiative and intellectual curiosity.
- Strong interest in international affairs.
- Foreign language skills and regional expertise a plus.