ASSC DIR – SALES OPERATIONS MANAGER
Job Description The Role / Responsibilities:
The Sales Operations Manager (SOM) is primarily responsible for the direct management of a team of Operations Analysts who support the sales team through contract drafting, order management, and pricing among other functions. The role has broad responsibility for supporting sales growth and creating leverage for sales professionals, while also mitigating compliance and operational risk. As a Sales Operations Manager, you will be expected to partner with key stakeholders across the organization as well as sales management. This role is tasked with supporting the implementation of global operational protocol and processes that create efficiency and consistency, support departmental objectives, and adhere to Moody's standards.
- Direct all operational responsibilities required to draft sales contracts, process orders, manage fulfillment and resolve customer issues.
- Manage a team of Operational Analysts responsible for contract generation, pricing, renewal management, and fulfillment. Assist team with day-to-day issue resolution, process improvement and workload management.
- Maintain standard operating procedures (SOPs) across regions and specializations to ensure consistency and efficiency where possible. Ensure all processes and activities for team and/or region conform to corporate and departmental policies and standards.
- Manage all personnel and HR activities including recruiting, hiring/ termination, attendance, management, performance evaluations, training and other staffing issues. Partner with relevant managers to ensure specific needs/ issues are addressed.
- Facilitate professional development, cross-training and skill-building opportunities for team. Continually promote and improve career development for employees. Design and implement bespoke development plans to provide opportunities and build skills supporting career objectives.
- Proactively identify potential challenges impacting sales growth or efficiency. Collaborate with sales management to recommend and implement solutions.
- Develop and maintain strong partnerships with the functional stakeholders involved in the lead to cash processes through continuous collaboration and communication.
- Collaborate and communicate with other Sales Operations Managers globally to build strong relationships.
Coordinate all operational aspects of acquisitions, including, but not limited to, integration of data, business processes and product permissioning. Provide input to steering committee and key stakeholders to inform decisions related to potential risks, operational processes and staffing needs.
- Undergraduate/first-level degree (e.g., Bachelor's degree)
- Minimum 7 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior experience in a direct management role (including experience managing remote employees) required.
- Significant experience in leading and managing a team. Proven ability to inspire and develop employees to achieve results.
- Excellent verbal and written communication and interpersonal skills; proven ability to influence and build relationships at all levels and across different departments or teams. Able to articulate strategic objectives confidently.
- Demonstrates exceptional judgment and proactive, solutions-oriented approach to problem-solving and issue resolution. Thinks creatively about challenges and develops win-win solutions for all stakeholders.
- Highly self-motivated and team performance-driven. Able to lead and manage complex projects, complete assignments, and resolve issues proactively without oversight or direction.
- Highly proficient in Microsoft Word, Outlook, PowerPoint and Excel.
- Highly proficient with Salesforce.com (including dashboards and reporting) and has a comprehensive understanding of all primary Sales and Sales Operations systems and processes including, but not limited to Salesforce, Apttus, Firepond, SPM. Advanced system/process knowledge (including upstream and downstream) is required.
- Fluency in English (spoken & written) is essential. For EMEA-based positions, other European languages would be advantageous
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email email@example.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.
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Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.