Fraud Operations Analyst II - New York
- Melville, NY, USA Melville NY US
- Permanent, Full time
- BankUnited, N.A.
- 22 Apr 18 2018-04-22
Fraud Operations Analyst II - New York
SUMMARY: This position is responsible for performing detailed transactional level review and client behavior analyses to identify the proper risk mitigation solution to minimize fraud loss to the Bank and customer. Monitors moderate to complex account activity which requires research that may involve multiple transaction channels, uses a variety of sources for information, including online systems and tools/models. May perform general account handling functions such as; close account determination, holds, restraints, etc. Routinely contacts customers and other bank associates to confirm the legitimacy of high risk transactions prior to occurrence and takes appropriate actions to mitigate the risk and protect the customer. Responsible for documenting research findings and actions on cases for possible referrals for Suspicious Activity Reporting, Identity Theft Operations (ITO) and Suspected Financial Abuse. Analyzes fraud cases to identify possible trends and points of compromise and presents case analyses to Senior Fraud Detection Specialist and/or Management when needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
* Analyze and monitor daily reports generated to detect fraudulent card, check, ACH, wire transfer and online banking activity.
* Analyses fraud cases to identify possible trends and points of compromise and present case analyses to Management when needed.
* Review online banking channel reports or tools to detect any unusual activity or fraud pattern.
* Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases.
* Ensure investigations and resolutions comply with applicable laws, Bank policy, and industry leading practices to reduce the Bank's exposure to civil litigation.
* Process and analyze Electronic Funds Transfer (EFT) customer disputes and fraud claims according to regulatory guidelines.
* Investigate credit report disputes for demand deposit and saving accounts.
* Serve as a branch support and provides guidance regarding unusual, suspected/confirmed fraud, or undesirable activity.
* Contact and effectively communicate with customers as needed via multiple channels (phone, email, secure messages) to validate information and confirm authorization of transactions (wires, Debit Card etc.) or other account activity.
* Report losses resulting from charged off accounts to the consumer reporting agency.
* Review and analyze accounts and customer situation that may require differentiated treatment or specialized resolution.
* Escalate cases to the Fraud Investigations Unit when applicable.
* Mail letters to debtors. Processes and records restitution payments received from debtors/perpetrators.
* Remain current with arising fraud trends and activities by attending networking workshops and/or training.
* Assist Management in loss, prevention, detection and recovery analysis when needed.
* Other requests from management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be knowledgeable of Regulations/Acts that pertain to the job functions which include but are not limited to; Regulations E, CC, GG, and V; the FCRA, FACT Act, Bank Secrecy Act; NACHA and Visa Operating Rules.
Must specialize in fraud prevention, detection, deterrence, and investigations.
EDUCATION and/or EXPERIENCE: Undergraduate Degree (Criminal Justice preferred), or five years or more of work experience in similar setting with financial fraud exposure. 5+ years of financial fraud prevention and detection experience preferred. Strong understanding of financial transactions is required.