Fron Office Application Support

  • Negotiable
  • Manhattan, NY, USA Manhattan NY US
  • Permanent, Full time
  • ManGroup
  • 14 Sep 18 2018-09-14


About Man Group

Man Group is a global active investment management firm, which runs $113.7bn* of client capital in liquid and private markets, managed by investment specialists based around the world. Headquartered in London, the firm has 15 international offices and operates across multiple jurisdictions. Our business has five specialist investment engines, which represent the range of our capabilities: Man AHL, Man Numeric, Man GLG, Man FRM and Man GPM.

These engines house numerous investment teams, working collaboratively within the framework of Man Group, with a high degree of investment autonomy. Each team benefits from the strength and resources of the firm's single operating platform, enabling their primary focus to be seeking to generate alpha for clients. The teams invest across a diverse range of strategies and asset classes with highly specialised approaches, with long only and alternative strategies run on a discretionary and quantitative basis in single and multi-manager formats. Our clients are at the heart of everything we do and we engage in close dialogue with our investors as strategic partners, to understand their particular needs and constraints. Man Group's investment teams are empowered and supported by our institutional infrastructure and technology, which aims to facilitate the efficient exposure to markets and effective collaboration across the organisation.

Through the Man Charitable Trust and sponsorship of the Man Booker Prizes, Man Group is committed to promoting literacy and numeracy on a global scale, and to supporting charitable causes more broadly.

Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at

*As at 30 June 2018. All investment management and advisory services are offered through the investment "engines" of Man AHL, Man Numeric, Man GLG, Man FRM and Man Global Private Markets (GPM).

Purpose of Role

Responsible for ensuring the smooth running and stability of Front Office Portfolio Management and Trading Systems. Monitoring Critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. Providing 24/5 operational and business support of all critical systems. Providing on call or out of hours support as the business requires and DR tests as and when needed.

The Portfolio Management and Trading systems operate 24 hours a day from Sunday night to Friday night. This position will involve working shifts of 8.5 hours per day (excluding lunch) in order to cover trading hours and be available for emergency issues (when the need arises) by responding to calls before and after standard scheduled hours of work.

Specific Responsibilities

Front office application support for tier 1 business critical systems with escalation to software development, technology teams, end users or third parties as appropriate

Record and take ownership of issues using internal Jira & Service Now systems and following through to successful resolution

Helpful attitude and assist users in finding out who looks after other applications

Assist Development teams in testing bug fixes and enhancements to current systems.

Setup and train users on front office Systems

Ensure trading systems are operational during core business hours

Monitor trades and booking issues - advise traders and desk assistants

Maintain broker connectivity and aid implementation

FIX configuration and trouble shooting

Implement and maintain broker connectivity

Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team

Work with internal and external auditors

Working with Traders and understanding urgency in resolving issues

Provide on call or out of hours support as the business requires

Key Competencies

Technical skills: writing SQL queries for Oracle and Microsoft SQL databases

Familiarity and at least a basic understanding of FIX is essential

Operating Systems: Windows, Unix in addition would be beneficial

Database: Oracle, SQL Server

Application: exposure to OMS and EMS systems such as Thinkfolio, Portware, Fidessa, Charles River, Trading Screen or similar would be advantageous.

Project Management: Deadline focused and well organized, in order to effectively manage projects through to delivery

Market knowledge: Good working knowledge of financial markets and instruments, with some specific asset class understanding would be preferable.

Understanding Full Trade Lifecycle from Front to Back Office

Accuracy: A meticulously accurate approach to data entry and results review is necessary; high attention to details

Other Business Software:

P&L systems and understanding

Portfolio Rebalancing Tools

Core competencies

Excellent Client Service (Internal & External): Speaks the client language. Understands the client. Shows empathy with the client. Shows personal responsibility and is accountable. Manages the client's expectations. Exceeds client's expectations.

Delivers Professional & Ethical Standards: Applies Man Group ethics and values. Demonstrates a positive attitude. Globally oriented. Business aware. Seeks to continuously enhance own relevant skills. Works comfortably in an entrepreneurial environment. Ensures compliance.

Effective Team Working: Valued and sought after as a team member. Recognises others.