Applications Support Applications Support …

Rimrock Associates, Inc.
in Manhattan, NY, United States
Permanent, Full time
Last application, 02 Dec 21
Rimrock Associates, Inc.
in Manhattan, NY, United States
Permanent, Full time
Last application, 02 Dec 21
Posted by:
Fred Cindrich • Recruiter
Posted by:
Fred Cindrich
Will assist technology team to support trading environment. 1-3 years experience in a financial environment. Preferred skills include SQL, Excel, (oracle, sybase is a plus) BI tools, reporting tools, business objects is a plus. Strong com skills.

Application Support Analyst

Main responsibilities:

•Provide front-line user support for firms applications, applying best practice incident management processes

• Perform root cause analysis of issues, identify possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requests

• Assist in testing problem resolutions as well as major product releases

• Participate in UAT with the relevant IT product teams and business stakeholders

• Contribute to knowledge base by documenting and communicating issues, resolutions, and enhancements Technical skills, competencies and experience:

• Significant experience working within a commodities or financial trading environment

• Ability to write SQL queries (Oracle, Sybase, SQL Plus) for troubleshooting, data analysis, and user assistance

• Very strong Excel skills, including the ability to design, write and support Excel macros on complex workbooks

• Experience with one or more of the following:  Trading and Risk Management systems  Exchange Trading Execution systems o Reporting Tools: Business Object, PowerBI, Tableau

• Good understanding of core IT disciplines, specifically incident management, change management, business analysis and project management

• Proven customer-facing skills in a high-pressure environment

• Ability to handle multiple important requests and issues coming concurrently, assess urgency, prioritize, coordinate work, and follow-up until complete resolution

• Ability to learn quickly and independently

• Ability to ‘dig into’ a problem, drilling down into system functionality, analyzing patterns, coming up with scenarios to prove assumptions

• Good time management and organization skills

• Excellent communication skills, must be able to listen, understand, translate, and update stakeholders at all levels in the user community and in IT Position:

• Located next to Grand Central Station Currently operating on a hybrid model (2-3 days/week in the office, remaining days at home)

• Working closely with IT peers in USA and London

• Member of the Application Support team in the US IT organization

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