We know that if we're to offer the very best customer service, we need the very best people to deliver it. With that said, The Senior SAS Analyst is an essential part to how the bank delivers that service by providing planning and forecasting support across our collections, fraud, care, and credit departments. The Senior SAS Analyst is a highly visible role within the organization and will provide the right person opportunity to build strong relationships and partnerships with the business' leaders. Your work will deliver actionable insights, metrics to the business that optimizes shareholder and customer value.
*You'll be solely responsible for all capacity plans and forecasting needs across a key business function
*You'll use your strong analytical skills and expertise in statistical analysis tools such as SAS to create, analyze and socialize results in a concise and informative way
*You'll use your strong presentation and interpersonal skills to articulate forecasting and planning to different audience types a necessity
*Bachelor's Degree in a technical field: Statistics, Finance, Economics or similar; Master's Degree preferred
*2+ years analytical experience with proven performance in decision making and problem solving
*2+ years Microsoft Office capabilities
*1+ years of coding experience in SAS using complex procedures and data mining techniques
*Proven ability to manage relationships with internal and external stakeholders; strong communication and interpersonal skills
*Experience in Planning & Forecasting in a Workforce Management function
*Formal studies and/or experience in statistics and modeling would be beneficial
*Business expertise in a Operational setting
*Exhibits Barclays core competencies of: Respect, Integrity, Service, Excellence and Stewardship
Barclays Services, Henderson, NV
Fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today's demands, answering tomorrow's questions, and redefining the future of customer support in finance.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.