Com'l Loan Ops Rep V
Company Overview About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com . Department Overview
The Commercial Loan Operations Representative V performs complex or non-routine administrative tasks exercising judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations. Job Description
Depth & Scope
Provides leadership of unit or team in Loan Operations in absence of Supervisor.
Performs varied, non-routine and more complex administrative tasks to support Loan Operations Team.
Provides information and procedural knowledge for less experienced staff.
Resolves most issues escalated by less experienced Employees
Acts as an experienced resource for team and provides advice and guidance to less experienced Employees.
Can coach less experienced staff.
Completes complex requests and researches issues.
Takes corrective action as necessary and researches complex issues to determine best course for resolution.
May train new Employees in systems, procedures, and processes.
May perform additional tasks employing skill and experience in the function.
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities.
Participates in special projects and performs additional duties as required.
These jobs involve non-managerial tasks providing administrative and support assistance, primarily in office settings. Customer Accountability Understand and support the Bank's Customer Service Strategy. Considers the impact of decisions on the well-being of TD, its Customers and stakeholders. Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity. Model quality service delivery at every interaction. Lead and contribute to the ongoing improvement of the partner/Customer experience within the team. Employee and Team Accountability
Be engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience.
Participate fully as a member of the team and contribute to a positive work environment.
Ensure ongoing communication with the team on the status / progress of projects and issues / points of interest.
Actively share information and knowledge and proactively learn from the expertise of others.
Participate in civic activities to promote growth and development of the community and a positive image for TD.
Identify opportunities for cost savings as applicable.
Awareness of vendor time, contracts, and charges as applicable.
Ensure tasks are performed within established policy and procedures.
Business Operation Accountability Successfully complete all required job specific, compliance-related training. Understand, utilize and follow compliance/risk and control programs. Ensure ongoing compliance with internal / external audit and regulatory requirements. Provide prompt and comprehensive response to all external audit, regulator and compliance requests and findings. Maintain appropriate records of action plans. Requirements Must be eligible for employment under regulatory standards applicable to the position.
High School Diploma required.
4+ years of related experience.
Sound computer literacy and proficiency in common PC applications.
Strong knowledge of policies and procedures.
Demonstrated attention to detail and the ability to prioritize workload to meet unit objectives.
Excellent verbal and written communication skills.
Ability to assist less experienced team members. Qualifications
Never Occasional: 1-33% Frequent: 34-66% Continuous: 67-100%: While performing the duties of this job, the employee is regularly REQUIRED to:
Service customers while sitting for long periods
Perform sedentary work
No lifting required.
Perform multiple diverse tasks
Use standard office equipment
While performing the duties of this job, the employee will be EXPOSED to:
Exposed to a low noise level
Sitting - continuous
Standing - occasional
Walking - occasional
Lifting/Carrying - never
Squatting - never
Bending - never
Kneeling - never
Crawling - never
Climbing - never
Balancing - never
Reaching overhead/forward - never
Pushing/Pulling - never
Twisting - never Hours
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.