KYC Anomalies Processing Team Leader
The Operations Department (OPER) ensures the operational processing and control of activity across all Global Banking and Investor Solutions (GBIS) business lines (Capital Markets, ex-Newedge & Financing). OPER implements all necessary means to ensure the operational, administrative and financial processing of capital markets and credit operations initiated by these business lines. In addition, OPER ensures the control and security of transaction processing in accordance with current financial regulations while acting as the first level of control on operations and booking quality. OPER provide all necessary support during the lifecycle of the transaction, perform Know Your Customer processing and provide general client relationship management. OPER also acts to steer the evolution of regulatory projects and controls our external service providers.
CLIC (Client Lifecycle Intelligence and Care) is the global cross-business client management division for Societe Generale. CLIC's mission is to provide a simplified, differentiated experience for SG's clients and employees over the client's entire lifecyle. Within CLIC, the CLM (Client Lifecycle Management) department has primary responsibility for: Coordinating the onboarding process Managing client data with a guarantee of quality and completeness Protecting the bank and its clients by applying KYC regulations Mission Manage KYC Anomalies Processing team responsible for managing the full scope of processing for errors identified during periodic testing performed by the KYC Quality Assurance and KYC Controls Teams (including the remediation of errors, certification of fixes and corresponding closure of associated action plans). Provide the KYC Anomalies Processing Team with guidance, support and training as needed to maintain high quality standards and productivity. Develop an escalation procedure for all unresolved items. Maintain working knowledge of AML and OFAC regulations and related SG policies and procedures. Maintain strong working relationships with the production teams responsible for onboarding and renewing existing client relationships. Develop and maintain strong working knowledge of SG systems used by the KYC Anomalies Processing Team and other KYC / AML process stakeholders to manage KYC and AML data, documentation and related processes. Assist production teams and KYC / AML process stakeholders with developing strategic action plans to address recurring errors (including technology improvements, policies / procedures, training etc.). Prepare periodic reporting of key processing and risk metrics for management Apply KYC principals (as expressed, in FATF EU 3rd AML Directive, US Patriot Act, and FINRA) to assist SG with maintaining strong quality assurance controls Assure team's adherence to the Global and Local requirements of KYC and AML. Manage data requests from internal & external auditors. Provide support to KYC management in new and ongoing initiatives. Profile Give Sense to Action: Understands and explains the contribution of each team member to the OPER value chain. Knows the strategy of business partner and corresponding actions for the team members. Defines the objectives of team and individual members and insures they are in line with the OPER line strategy. Pilot activity (people, risk, quality of service, efficiency) Setup and monitors of team's indicators on a daily basis. Analyzes and suggests process improvements. Ensures that procedures are formalized, understood and followed by staff on entire perimeter. Follows up action plans on projects and initiatives that impact team. Communicates with manager on a regular basis about the state of processing and responsibilities and escalates in case of difficulty. Organize activity (people, processes, IT): Distributes tasks to the team and manages the priorities daily (and if needed reallocates during the day). Identifies and implements processes improvement. Proposes organizational and IT changes to improve efficiency of the chain. Setups meeting with internal partners on a regular basis. Anticipates and setups actions to ensure HR management (eg. Vacation planning, staffing changes, mobility.). Develop the people: Motivates and helps team to achieve operational objectives. Promotes team spirit and mutual support. Helps team in case of difficulty. Identifies and formalizes the knowledge required for each position. Assesses performance, skills and knowledge (to know, to do, to be) of team and supports their development. Organizes new joiners on boarding to up-skill them quickly. Transform: Implements the governance to share within the team challenges, best practices and useful information. Looks back on business, proposes and challenges improvements on "how to". Implements and manages the change within the team. Evolution
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.