Technical Writer Technical Writer …

Ncino, Inc
in Wilmington, NC, United States
Permanent, Full time
Be the first to apply
Competitive
Ncino, Inc
in Wilmington, NC, United States
Permanent, Full time
Be the first to apply
Competitive
Technical Writer
Technical Writer - Wilmington Wilmington, NC/en-US/nCino/job/Wilmington-NC/Technical-Writer---Wilmington_R1651/apply

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

Technical writers at nCino are responsible for writing technical product documentation for the nCino Bank Operating System. Through individual, hands-on research and collaborative work with development teams and other stakeholders, youll gain a detailed, highly technical understanding of the nCino product and use that expertise to write a variety of documentation. nCinos technical documentation includes: user guides for nCino customers, configuration guides for the administrators and nCino employees who implement the software at financial institutions, release notes, contributions to product presentation materials, and other supplemental documentation.

The technical writing team is housed in the Marketing department; in addition to technical writing, you'll have the opportunity to write for the nCino Community blog, contribute product copy, and collaborate with product marketers and other content creators.

Responsibilities

  • Handle all user and configuration technical documentation for several development teams
  • Assist in nCino product releases by creating installation/upgrade guides and writing release notes
  • Work with other content writers and colleagues from a variety of roles to produce and edit written content in support of the nCino product and brand
  • Actively contribute to the nCino content writing teams processes and functions
  • Interact regularly with nCinos online user Community; assist with document access, answer questions from both internal users and end users

 
Objectives
Within the first few months on the job, you will:

  • Earn your Salesforce Administrator certification
  • Learn the Salesforce platform
  • Create and maintain your own development environmentinstalling and upgrading nCino software regularlyin order to practice configuring, using, and documenting the nCino product
  • Assertively request documentation resources such as product demos, and use this material to create complete documentation
  • Take on additional writing assignments such as nCino Community blog articles
  • Offer peer review to other writers
  • Work to enhance our writing standards and team processes

 
 
Qualifications
Required:

  • Bachelors degree or comparable experience, education, and superior performance
  • Two years of relevant experience
  • Exceptional written and oral communication skills
  • Demonstrable ability to write effectively for a variety of audiences
  • Excellent active listening and analysis skills
  • Strong organizational skills; ability to handle deadlines and prioritize work in a dynamic setting
  • Ability to work independently and as a team collaborator
  • Technical aptitude
  • Ability to learn a variety of tools, including word processors, collaboration software, and publishing platforms
  • Attention to detail
  • Interest in software development
  • Interest in financial processes
     

Desired:

  • Two years of technical writing experience
  • Familiarity with Salesforce
  • Familiarity with financial services
  • Salesforce Administrator certification
  • Experience with the software development lifecycle

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Posted 4 Days AgoFull timeR1651

Theres a simple reason nCino has been named both the #1 Fintech to Work For and recognized as the markets top Commercial Loan Operating System. We know great technology doesnt build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work.

The results speak for themselves: our revolutionary Bank Operating System has changed the financial services industry by helping bankers lend with confidence, efficiency and transparency, while better engaging with their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine.

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