Senior Application Support Engineer Senior Application Support Engineer …

IHS Markit
in Raleigh, NC, United States
Permanent, Full time
Be the first to apply
IHS Markit
in Raleigh, NC, United States
Permanent, Full time
Be the first to apply
Senior Application Support Engineer
Loan Settlement, forming the industry standard web-based loan trade processing platform dedicated to efficiently settling primary and secondary par and distressed loan trades in both the US and European markets. The loan settlement platform simplifies trade settlement by providing an integrated, collaborative, real-time platform for buyers, sellers, counsel and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It is designed to improve liquidity and efficiency in the par and distressed loan markets, facilitate trading and provide real-time reporting based on the status of open and historical trades.

What you'll work on:

Loans Settlement is seeking a Support Engineer to join the Application Support Team. The role encompasses technical support for our portfolio of loan settlement applications. The person will work with an experienced global team to contribute to the quality and reliability of our support team.

What we look for:
  • Provide first and second line application and messaging support for internal and external clients.
  • Work on initiatives around proactive application health monitoring and reporting
  • Demonstrate excellent written and oral communication skills, able to facilitate liaisons between not only own team members, but also product, development and infrastructure teams
  • T he successful candidate will need to able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and accurate manner
  • University graduate or equivalent - must have a strong desire to work in Technology
  • Must have experience in application support, troubleshooting, client on-boarding and installation
  • Must have hands-on data analysis/modification experience using SQL
  • Experience of XML and messaging platforms (i.e. WebServices, IBM MQ) preferred
  • Fundamental understanding of networking principles and its practical uses
  • Strong analytical, investigative, and problem-solving skills
  • Comfortable working in a fast-paced environment
  • Self-starter willing to pick up issues and making sure they are followed through to completion.


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