Client Services/Customer Support Analyst Client Services/Customer Support Analyst …

IHS Markit
in Raleigh, NC, United States
Permanent, Full time
Last application, 19 Feb 21
IHS Markit
in Raleigh, NC, United States
Permanent, Full time
Last application, 19 Feb 21
Client Services/Customer Support Analyst
You will be a n Analyst in the Global Markets Group of IHS Markets, working in the customer success group.
You will be the first point of contact for clients with inquiries related to our Fixed Income product suite within our capital markets platform .

This is a great opportunity to gain extensive client interaction and experience in the capital markets

Key responsibilities include :

  • Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team (US, EMEA and HK)
  • Serve as a direct conduit for all sell-side and buy-side clientele, across all facets of client service and application support
  • Host client meetings to assist with training, product demos and transactional support
  • Producing scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
  • Trouble-shoot client issues to pinpoint root cause and remediation steps
  • Partner with Product Build teams to prioritize, track and resolve production issues, to extinguish client interruptions
  • Partner with Product Specialists to share client feedback and understand strategic road maps
  • Partner with Professional Services with client on boarding events to ensure proper training and user access
  • Keep abreast of market & regulatory changes that impact service activities, and adapting new team policies/procedures as needed
  • Cross-train with global counterparts to ensure depth of application knowledge and client cove rage
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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