Services Representative Services Representative …

in Hickory, NC, United States
Permanent, Full time
Be the first to apply
in Hickory, NC, United States
Permanent, Full time
Be the first to apply
Services Representative
Card Services Representative Hickory, North Carolina/en-US/EXT/job/Hickory-North-Carolina/Card-Services-Representative_R-10150998/apply

Job Title

Card Services Representative

Job Purpose

Card Service Representative

Job Purpose

$14 per hour

Full Time

Start Date: 11-4-19

Schedule: 10:00am to 6:30pm *Off Days are Tuesday and Wednesday

Training: 10:00am to 6:30pm *Off Days are Saturday and Sunday for three weeks

About the Role:

This position will be in the Card Services Office area. This position will be responsible for providing communications and support for customers/clients and problem solving between the client/FI and assigned customers. The Card Services Associate will process daily refunds and chargebacks via various ATM/Credit Card processor websites and respond to and research fraud/non-fraud inquiries through phone, email, or fax under general supervision. This position is responsible for following standard scripts and procedures to resolve basic customer questions and using a computer system to track information, questions, answers, and product orders. The Card Services Associate will promote and maintain position customer relation utilizing service excellence techniques and document problems and corrective procedures per established guidelines.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

About our Business:

Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included.

Reporting Relationships:

Reports To: Business Line Supervisor

Required Qualifications:

  • Must be detailed oriented
  • Ability to prioritize workload according to shifting demands
  • Strong Clerical and analytical skills
  • Demonstrated performance in customer satisfaction and efficiency
  • Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
  • Strong verbal and written communication skills
  • Must be able to work in a team environment

Preferred Qualifications:

  • High School Diploma or GED preferred

Job Related Experience:

  • Experience entering and managing chargeback data
  • Experience researching bank rules and regulations to identify chargeback rights

    Additional Skills/Knowledge:

  • Experience in handling fraud and non-fraud disputes, charge back experience preferred
  • Demonstrated proficiency with call center applications preferred

    Travel Required:0%

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Posted 2 Days AgoFull timeR-10150998

There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.