Director, CRM Product Management, Medicare Services Director, CRM Product Management, Medicare  …

Fidelity Investments
in Durham, NC, United States
Permanent, Full time
Be the first to apply
Competitive
Fidelity Investments
in Durham, NC, United States
Permanent, Full time
Be the first to apply
Competitive
Director, CRM Product Management, Medicare Services
Job Description:
As Director, CRM Product Management, Medicare Services you will serve as the Squad Lead on our Salesforce scrum team. You will deliver CRM capabilities that enable our associates to provide outstanding customer service to our Medicare clients.

The Team
Fidelity Medicare Services provides customers with tools and advice to help them select and purchase Medicare coverage that meets their health and financial needs. As an early member of this new and innovative team, you will have the opportunity to help build and grow a business that could impact millions of Americans!

The Expertise You Have
  • Significant experience with CRM product strategy, development and/or implementation
  • Experience envisioning, developing and maintaining dynamic digital experiences and processes
  • Experience in the Medicare or health insurance industry nice to have
The Skills You Bring
  • Customer obsessed and committed to continuously deepening your understanding of the client & associate experience
  • Data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered
  • Experience with Agile methodology, practices and processes, and have used collaboration tools, such as JIRA, Mural, Confluence or MS Teams.
  • Set clear objectives and KPIs, and ensure alignment on the "what" and "when" work is to be performed through ongoing planning and prioritization of a product backlog
  • Grasp sophisticated product features and integrations; you work with analysts to break them into clear and concise goals, epics and stories with well-defined business value and acceptance criteria
  • Identify, communicate and remove impediments to progress
  • Capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
  • Familiar with design thinking and utilize the mindsets of human-centered design to make empathetic business decisions
The Value You Deliver
  • Crafting and championing a clear CRM product vision, strategy and roadmap
  • Defining, refining, and communicating the scrum team's mission and roadmap to a wide range of stakeholders
  • Anticipating, discovering and prioritizing client & associate needs
  • Collaborating and coordinating with development, user experience design (UXD), marketing and other functions to build compelling features and integrations that meet user need
  • Evaluating and communicating results against acceptance criteria while removing impediments
  • Making informed trade-off decisions to strike the right balance between quality, cost, and timelines
  • Investing in the growth and professional development of team members
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com.
Fidelity Investments is an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Certifications:

Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Find your Fidelity at fidelitycareers.com .

Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com , or by calling 800-835-5099, prompt 2, option 2.

Fidelity  Investments logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...