Treasury F&S Sr Specialist - Global Commercial Implementation

  • Competitive
  • Charlotte, NC, USA
  • Permanent, Full time
  • Bank of America Corporation
  • 18 Oct 18

Treasury F&S Sr Specialist - Global Commercial Implementation

Job Description:

Role Overview: First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests. Required Skills:

  • 2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities.
  • Comfortable being a client advocate
  • Able to work independent of direct supervision
  • Ability to escalate appropriately to resolve client escalations and to meet and exceed client's implementation timeline
  • Problem/solving/analytical and organizational skills
  • Comfortable excelling in a metric and timeline driven environment
  • Great interpersonal skills. Positive Attitude. Team Player. Flexible
  • Willingness to learn and adapt and lead changes as needed
  • Must have excellent verbal and written communication skills
  • General PC, Windows, word, power point, Outlook and Excel Knowledge

Desired Skills:
  • College degree, preferred
  • Proven track record of servicing Large Corporate or Commercial Clients

1st shift (United States of America)

Hours Per Week: