Teradata Production Support Analyst

  • Competitive
  • Charlotte, NC, USA Charlotte NC US
  • Permanent, Full time
  • Bank of America Corporation
  • 23 Apr 18 2018-04-23

Teradata Production Support Analyst

Job Description:

Production Services is responsible for running the day to day operations of the Teradata ETL technology platform. The Production Services Lead main objective is to provide technical support and monitor Mainframe/Teradata applications, handle and identify possible production failure scenarios (Incident Management), respond to end users of ETL platform on data issues, report and monitor daily SLA that identify vulnerabilities and opportunities for improvement. Additional Tasks Include: -Resolves complex issues with application stakeholders and exercises judgment within defined procedures/practices to determine appropriate action and communicates effectively with development and internal business operations teams. -Work closely with Technology Infrastructure and Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades and also participate in Disaster Recovery and Resiliency testing exercises. -Collaborate with offshore team members for efficient production support shift handoffs. -May provide coaching and mentoring for other employees but does not directly manage others. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
Required Skills:

  • Production Support Experience
  • Basic SQL Knowledge (Teradata)
  • Basic AutoSys scheduling knowledge
  • Basic UNIX Knowledge
  • Ability to effectively manage in a cross-matrix environment with Global resources
  • Excellent verbal and written skills
  • Experience in fast paced and constantly evolving environment.
  • Strong interpersonal skills and communication techniques - written and verbal.
  • Excellent problem solving skills
  • Tools: MS Office, Visio, MS Project
  • Generally requires 1-3 years of experience

1st shift (United States of America)

Hours Per Week: