Director, Digital,Strategy Director, Digital,Strategy …

in Charlotte, NC, United States
Permanent, Full time
Be the first to apply
in Charlotte, NC, United States
Permanent, Full time
Be the first to apply
Director, Digital,Strategy
All companies + Hiring difference makers. ☰ Director, CX Digital Strategy New TIAA 2 days ago Post Date Apply for Job Share this Job Director, CX Digital Strategy


TIAA is a unique financial partner. With an award-winning track record for consistent performance, TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. TIAA has $1.1 trillion in assets under management (as of 6/30/2019) and offers a wide range of financial solutions, including investing, banking, advice and guidance, and retirement services.

For more information about TIAA, .


The Director, CX Digital Strategy will work across the Customer Experience & Digital team to create a holistic digital strategy & roadmap designed to improve the client experience. By blending web analytics, customer insights and UX/UI best practices, this leader will be responsible for developing strategies which deliver outstanding digital client experiences.  The Director, CX Digital Strategy will leverage excellent communication, planning and implementation skills to develop effective partnerships with a broad range of stakeholders to ensure that these strategies are executed effectively. This leader will work with product, design, technology and the broader business to create and evolve critical processes that define how we will deliver digital capabilities more efficiently and at a velocity that meets customer needs.

  • Lead the development of an enterprise digital CX strategy & roadmap
  • Translate complex data into experience strategies that have measurable impact on the product, business and overall customer journey
  • Keep abreast of industry best practices, monitor competitive and market trends to drive new features and innovative digital solutions
  • Perform ongoing CX assessment work, benchmark with competitors
  • Ensure Digital CX plan alignment with enterprise strategic direction
  • Influence key leadership to challenge conventional practices and instill client insights into the decision making processes


Required Qualifications:

  • BA/BS
  • 7+ years of experience in creating and/or delivering digital customer experience strategies and plans

Desired Qualifications:

  • Masters Degree

Equal Employment Opportunity is not just the law, its our commitment. Read more about the .

If you need assistance applying due to visually or hearing impaired, please email .

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information
  • Requisition ID: 1725917
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