ISD - Business Relationship Manager
ISS Business Infrastructure Services
Career Level ManagerTeam Profile
ISD Support Services is responsible for the engineering & operational support of technology across the End User & ISD platforms. The department is made up of the following teams:
Working within the ISS Business Infrastructure Services Function, the BRM role is responsible for providing the service management and overall governance for all ISS products and services, directly attributed to the ISD services technology functions
Act as the central contact point for all GTIS/ISS Service engagement, operational processes and escalations, working with the business to meet customer expectations in line with strategy
Responsible for owning the ISD Service Catalogue including the creation, maintenance and reporting of all associated services
Responsible for ensuring all services are delivered, measured and reported on within agreed service level agreements.
Accountable for managing the relationship between GTIS and the customer to which ISS delivers services to
Proactively running service improvement programmes to maintain customer service satisfaction.
Provide liaison between ISS and the customer, assisting with strategy, investment decisions and ongoing support/operating model requirements
Primary interface between the business CIO/CTO and the GTIS functions
This candidate will provide our colleagues with a best in-class service relationship to ensure they extract the best available service/efficiencies from GTISKey Responsibilities
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employees potential through personal development plans, training, coaching and mentoring.
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London Stock Exchange Group (LSE.L) is a diversified international market infrastructure and capital markets business sitting at the heart of the world's financial community. The Group can trace its history back to 1698.
The Group operates a broad range of international equity, bond and derivatives markets, including London Stock Exchange; Borsa Italiana; MTS, Europe's leading fixed income market; and Turquoise, a pan-European equities MTF. It is also home to one of the worlds leading growth markets for SMEs, AIM. Through its platforms, the Group offers international business and investors unrivalled access to Europe's capital markets.
Post trade and risk management services are a significant part of the Groups business operations. In addition to majority ownership of multi-asset global CCP operator, LCH Group, LSEG operates CC&G, the Italian clearing house; Monte Titoli, the T2S-ready European settlement business; and globeSettle, the Groups newly established CSD based in Luxembourg.
The Group is a global leader in indexing and analytic solutions. FTSE Russell offers thousands of indexes that measure and benchmark markets around the world. The Group also provides customers with an extensive range of real time and reference data products, including SEDOL, UnaVista, and RNS.
London Stock Exchange Group is a leading developer of high performance trading platforms and capital markets software for customers around the world. In addition to the Groups own markets, over 35 other organisations and exchanges use the Groups MillenniumIT trading, surveillance and post trade technology.
Headquartered in London, with significant operations in North America, Italy, France and Sri Lanka, the Group employs approximately 4,700 people.
London Stock Exchange Group is an equal opportunity employer that evaluates qualified job applicants, and makes decisions with respect to all aspects of employment, without regard to race, religion, color, sex, national origin, disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.