Assisting new clients through the implementation and onboarding process while owning the client experience to ensure client satisfaction. Job Roles/Responsibilities: Troubleshooting, testing and resolving client issues. Maintaining and follow up on open customer reported questions and problems. Ensure all enrollments, set up and testing has been completed prior to the predetermined go live date. Achieving SLAs (service level agreements) with high level of client satisfaction, diagnosing client issues for full resolution with root cause analysis. Experience in customer service and/or help desk preferred. Requirements: Proficient in Microsoft Office applications. Strong written and verbal communication skills and a strong affinity for customer service and dealing with people. Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Nov 13 2019
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.