Client Service Associate Client Service Associate …

Ameriprise Financial, Inc.
in Saint Peters, MO, United States
Permanent, Full time
Be the first to apply
Ameriprise Financial, Inc.
in Saint Peters, MO, United States
Permanent, Full time
Be the first to apply
Client Service Associate
Job Description

Virtual Interviews Available

Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.

Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.

Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.


Position Functions:

Business Management
  • Work with home office partners to ensure accurate account setup and resolve issues
  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
  • Maintain files and records in accordance with the records retention policy
  • Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)
  • Provide insight and recommendations to effectively use key tools (MOD, Go Social, Advisor website, etc.) that help lead to results in practice
Client Care
  • Maintain existing client service and management systems
  • Call clients or prospects to set up and confirm meetings or appointments
  • Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation
  • Attend and participate in client meetings if necessary
  • Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)
  • Coordinate client appreciation events, seminars, and webinars
  • Answer unsolicited calls from prospects to schedule appointments or refer to advisor
This role would have the opportunity to move into an expanded role of leadership including licensing and associate financial advisor.

Key Traits of a Successful Client Service Associate/Manager
  • Direct attention to detail and organization
  • Effective communication with clients and other advisors/staff
  • Effective and efficient time management
  • Polite and clear phone manner
  • Ability to multi-task
  • Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
  • Ability to support and provide guidance for compliance within the advisor's practice
  • Ability to plug into established training programs and systems in use by advisors
  • Ability to support multiple advisors in running established and successful practices
  • Positive attitude and sincere willingness to constantly learn and grow

Required Qualifications

  • High school degree or higher
  • 2+ years of similar client service experience
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